We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359538 results
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Decision Reference DRN-4670130
4 Apr 2024 HSBC UK Bank Plc Not upheldConsumer CreditDRN-4670130 The complaint Mr S complains that HSBC UK Bank Plc (HSBC) transferred his account and defaulted it without warning. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for my dec... (2 pages)View decision -
Decision Reference DRN-4683729
4 Apr 2024 Clydesdale Bank Plc Not upheldInvestmentsDRN-4683729 The complaint Mrs K’s complaint is about a failed transfer from her existing Individual Savings Account (‘ISA’) with Clydesdale Bank Plc trading as Virgin Money (‘Virgin Money’) to a new 18 month fixed rate ISA with a £50 cashback incentive, she opened and requested online with... (3 pages)View decision -
Decision Reference DRN-4683742
4 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4683742 The complaint Mrs K’s complaint is about a failed transfer from her existing Individual Savings Account (‘ISA’) to a new Nationwide Building Society (‘NBS’) 18 month fixed rate ISA with a £50 cashback incentive, she opened and requested online. NBS says while it requested the f... (5 pages)View decision -
Decision Reference DRN-4572667
4 Apr 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4572667 The complaint Mr P, who is a director of B, complains that Metro Bank PLC delayed a transfer of funds from B’s business savings account to his own account, held with a different bank. He says this caused him to lose out on securing a high interest rate on an ISA. What happened ... (4 pages)View decision -
Decision Reference DRN-4647104
4 Apr 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4647104 The complaint Mr L complains that Oodle Financial Services Limited trading as Oodle Car Finance (Oodle) acted irresponsibly by entering into a hire purchase agreement that he said he couldn’t afford to repay. Mr L in bringing his complaint is represented by a third party. For e... (3 pages)View decision -
Decision Reference DRN-4721287
4 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4721287 The complaint Ms B is unhappy with the service she has received from The Royal London Mutual Insurance Society Limited (Royal London). She says there were delays in receiving her annuity and poor communication. She would like compensation and an explanation as to why only one o... (6 pages)View decision -
Decision Reference DRN-4534528
4 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4534528 The complaint Mr R complains that a £50 payment made from his current account, held with Santander UK Plc, has gone missing. He also complains that someone at Santander tampered with his account by changing his memorable password and security information. What happened On 2 Jul... (3 pages)View decision -
Decision Reference DRN-4704246
4 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4704246 The complaint Mrs C is complaining about the amount U K Insurance Limited (UKI) has paid after she made a claim against a commercial property insurance policy that covered a property she owned. What happened In January 2023 an overflowing bath from the flat above the property M... (4 pages)View decision -
Decision Reference DRN-4594303
4 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4594303 The complaint Mr S, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4721174
4 Apr 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4721174 The complaint Mr A complains that Aviva Insurance Limited (Aviva) damaged his water pressure system after he made a claim under his plumbing and drainage insurance cover. Where I’ve referred to Aviva, this also includes any actions and communication by agents acting on their be... (5 pages)View decision
