We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359538 results
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Decision Reference DRN-4702148
4 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4702148 The complaint Mr K complains that Barclays Bank UK PLC (Barclays) won’t rectify a transaction into his account. He would like the transaction reversed. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. Instead, I will... (2 pages)View decision -
Decision Reference DRN-4295586
4 Apr 2024 Amazon Payments UK Limited UpheldBanking and PaymentsComplaint A, a limited company complains that Amazon Payments UK Limited, (Amazon) withheld funds in its account for too long after its account was deactivated by Amazon Services Europe (ASE). A’s complaint has been brought to our service by its director Mr Z. Background Amazon have said t... (5 pages)View decision -
Decision Reference DRN-4506079
4 Apr 2024 Nationwide Building Society UpheldMortgagesDRN-4506079 The complaint Mr C complains that Nationwide Building Society prevented him accessing his mortgage account which meant he lost out on taking a new interest rate. What happened Mr C had a mortgage with Nationwide. He was coming to the end of a fixed rate of 1.34% and wanted to a... (3 pages)View decision -
Decision Reference DRN-4534119
4 Apr 2024 Leeds Building Society Not upheldBanking and PaymentsDRN-4534119 The complaint Mr D complains Leeds Building Society didn’t make him aware of the deadline to make deposits into his Cash ISA. What happened Mr D applied online for a 2 Year Fixed Rate Cash ISA with Leeds Building Society on 16 August 2023. Mr D made an initial deposit of £5,000... (3 pages)View decision -
Decision Reference DRN-4513860
4 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4513860 The complaint Mr I is unhappy with the service he received from Nationwide Building Society after he asked it to make a SWIFT payment. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summa... (5 pages)View decision -
Decision Reference DRN-4720542
4 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4720542 The complaint Mr W complains that Santander UK Plc hasn’t treated him fairly when he experienced financial difficulty with his mortgage. In particular, it took repossession action against him. When his family cleared the arrears Santander refused to convert the mortgage from re... (6 pages)View decision -
Decision Reference DRN-4720555
4 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4720555 The complaint Mr W complains that he was unable to open an ISA with Nationwide Building Society online as he does not have a mobile phone, so had to visit a branch to open it. What happened In March/April 2023, Mr W decided that he wanted to move his ISA to a new fixed rate int... (3 pages)View decision -
Decision Reference DRN-4366456
4 Apr 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4366456 The complaint Mr Y complains about the settlement paid by AXA Insurance UK Plc under his landlord insurance claim. What happened Mr Y holds a landlord insurance policy with AXA that covers two properties he rents out. In late 2021, he became aware that one of the properties was... (4 pages)View decision -
Decision Reference DRN-4691334
4 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4691334 The complaint Mr M complains that HSBC UK Bank Plc (HSBC) refused access to his account. He isn’t happy with the £100 compensation already paid and the additional £150 offered. He would like £10,900 compensation. What happened The details of this complaint are well known to bot... (2 pages)View decision -
Decision Reference DRN-4704494
4 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4704494 The complaint Mr P and Mrs P complain that Bank of Scotland plc (BoS) did not honour a cheque Mr P and Mrs P signed. What happened Mr P and Mrs P say that BoS declined a cheque they issued for £50,000 as it was stated they didn’t have the signatures for the account holders. Mr ... (3 pages)View decision
