We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4718233
17 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4718233 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In June 2019, Moneybarn provided Mr B ... (3 pages)View decision -
Decision Reference DRN-4565262
17 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4565262 The complaint Mrs M complains HSBC UK Bank Plc called her when advised not to. What happened Mrs M’s husband sadly passed away. Mrs M’s daughter contacted HSBC and asked it to deal with her, because Mrs M was going through a very distressing time. HSBC dealt with a complaint fo... (2 pages)View decision -
Decision Reference DRN-4624359
17 Apr 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4624359 The complaint Mr H has complained about his motor insurer Ageas Insurance Limited regarding a settlement for his stolen and unrecovered van. What happened Mr H’s van was stolen in November 2023. Ageas offered him £9,380 in settlement for it. After reviewing his policy Mr H felt... (3 pages)View decision -
Decision Reference DRN-4710148
17 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4710148 The complaint Mr B and P, a limited company of which Mr B is a director, have complained about Admiral Insurance (Gibraltar) Limited. Admiral insures a car P owns, with Mr B being the policyholder named on the insurance documents for that car. What happened On 19 October 2023 M... (3 pages)View decision -
Decision Reference DRN-4651457
17 Apr 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4651457 The complaint Miss R complains that Loans 2 Go Limited lent to her irresponsibly in May 2023. Miss R says that she’s been charged too much interest and wants a refund. What happened Miss R applied for a loan for £1,500 on 2 May 2023 and it was approved. It was a high interest l... (5 pages)View decision -
Decision Reference DRN-4738260
17 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4738260 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4716901
17 Apr 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4716901 Complaint Mrs L has complained that J D Williams & Company Limited (“J D Williams”) irresponsibly provided her with a catalogue shopping account and limit increases despite the fact that they were unaffordable. Mrs L is being represented in her complaint by a Claims Manage... (3 pages)View decision -
Decision Reference DRN-4741323
17 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4741323 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £700 in June 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £2,590.02, which ... (4 pages)View decision -
Decision Reference DRN-4433406
16 Apr 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4433406 The complaint Miss C complains about a car she acquired with finance provided by Santander Consumer (UK) Plc. What happened In November 2022 Miss C entered into a regulated conditional sale agreement with Santander Consumer in respect of a new car. She paid a deposit of £2,345.... (3 pages)View decision -
Decision Reference DRN-4605998
16 Apr 2024 Alphabet (GB) Ltd UpheldConsumer CreditDRN-4605998 The complaint Mr J is unhappy with charges applied at the end of a hire agreement provided by Alphabet (GB) Ltd. What happened In January 2020 Mr J took out a hire agreement, provided by Alphabet, to acquire a car. The agreement was taken over 36 months. In February 2023 the ca... (3 pages)View decision
