We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4712213
22 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4712213 The complaint Mr and Mrs C complain about how U K Insurance Limited dealt with a refund in relation to their motor insurance policy. Reference to UKI includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (4 pages)View decision -
Decision Reference DRN-4645122
22 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4645122 The complaint Mr S complains that Barclays Bank UK PLC removed his overdraft on his current account. What happened Mr S says that he received a letter from Barclays dated 28 October 2023 informing him that the overdraft would be removed from his Barclays current account in 30 d... (2 pages)View decision -
Decision Reference DRN-4663403
22 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4663403 The complaint Miss B had a motor insurance policy with esure Insurance Limited . She says it provided poor service to her and didn’t inform her when a claim was settled in her favour. What happened Miss B’s car collided with another car in August 2019. esure had concerns about ... (2 pages)View decision -
Decision Reference DRN-4670971
22 Apr 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4670971 The complaint Mr F complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) closed his accounts without his consent and hasn’t given him the funds in the account. What happened Mr F said about £70,000 was paid into an account in 2010, but he only found this out in 20... (3 pages)View decision -
Decision Reference DRN-4524269
22 Apr 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4524269 The complaint Ms X complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay her compensation following a complaint made about a timeshare bought using credit provided by BPF. The credit agreement to which this complaint c... (5 pages)View decision -
Decision Reference DRN-4754841
22 Apr 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4754841 The complaint Mr S complains about the sale of a timeshare he financed through an agreement with Honeycomb Finance Ltd. Mr S has brought his complaint through a representative, so references to his submissions and arguments include those made on his behalf. What happened I issu... (5 pages)View decision -
Decision Reference DRN-4469987
22 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4469987 The complaint Mr P complains that Lloyds Bank PLC unreasonably closed his business accounts and called in their lending. He’d like the accounts reinstated. What happened Mr P has appointed representatives, but for ease of reading, in this decision I’ll only refer to Mr P. He he... (3 pages)View decision -
Decision Reference DRN-4681235
20 Apr 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4681235 The complaint Mr and Mrs W complain that when they bought their home insurance policy, The National Farmers' Union Mutual Insurance Society Limited (NFU) didn’t include their barn. The policy is in joint names but, for ease of reading, I’ll refer just to Mr W. What happene... (3 pages)View decision -
Decision Reference DRN-4751281
19 Apr 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4751281 The complaint Mr W complains that he’s lost part of his annual ISA allowance because, when adding funds to his plan, Halifax Share Dealing Limited’s (‘Halifax’) system led him to believe his payment hadn’t been accepted and so he incorrectly added another payment. As Halifax re... (4 pages)View decision -
Decision Reference DRN-4753369
19 Apr 2024 The Currency Cloud Limited Not upheldInvestmentsDRN-4753369 The complaint Mr M complains that The Currency Cloud Limited (CCL) retained ‘margin’ monies when undertaking foreign currency trades on behalf of his company. Mr M says that margin money has never been refunded to his company following the completion of each transaction. Mr M w... (4 pages)View decision
