We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353748 results
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Decision Reference DRN-4470370
15 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4470370 The complaint Miss P complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to a bank impersonation scam. What happened Miss P fell victim to a bank impersonation scam in September 2023. She received a text message followed by a call from... (2 pages)View decision -
Decision Reference DRN-4619160
15 Mar 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4619160 The complaint Miss D complains that Advantage Insurance Company Limited’s (Advantage) declined to pay her hire car costs and destroyed belongings she’d left in her car following an accident she was involved in, under her motor insurance policy. What happened Miss D was involved... (4 pages)View decision -
Decision Reference DRN-4215449
15 Mar 2024 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4215449 The complaint Mr H’s complaint is that an appointed representative of TenetConnect Limited (‘TenetConnect’), failed to take the increased value of his occupational defined benefit (‘DB’) pension into account for the purposes of assessing his available Annual Allowance (‘AA’) an... (16 pages)View decision -
Decision Reference DRN-4687564
15 Mar 2024 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4687564 The complaint Mrs O’s complaint is that an appointed representative of TenetConnect Limited (‘TenetConnect’), failed to take the increased value of her occupational defined benefit (‘DB’) pension into account for the purposes of assessing her available Annual Allowance (‘AA’) a... (16 pages)View decision -
Decision Reference DRN-4687509
15 Mar 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4687509 The complaint Mr F complains about payment issues he has had with his credit account with PayPal (Europe) Sarl et Cie SCA (“PayPal”). What happened Mr F says the payments he was making to his credit account were showing as paid and then PayPal attempted to take the payment week... (5 pages)View decision -
Decision Reference DRN-4600527
15 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4600527 The complaint Mr S complains Barclays Bank UK PLC (“Barclays”) closed his account without notice nor explanation. Mr S adds Barclays has discriminated against him due to his religion. Mr S says Barclays’ actions have caused him financial loss, distress, and inconvenience. What ... (2 pages)View decision -
Decision Reference DRN-4596235
15 Mar 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4596235 The complaint In summary, Miss C has complained that Admiral Financial Services Limited, provided her with a loan, that she wasn’t able to afford. What happened In May 2022, Admiral provided Miss C with a loan for £10,000. The monthly payment was £308.34 payable over 36 months.... (6 pages)View decision -
Decision Reference DRN-4469976
15 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4469976 The complaint Miss P complains that Monzo Bank Ltd (Monzo) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss P came acro... (6 pages)View decision -
Decision Reference DRN-4636848
15 Mar 2024 One Insurance Limited Not upheldInsuranceDRN-4636848 The complaint Ms K complains that following an accident involving her car, One Insurance Limited (One Insurance) hasn’t recovered her policy excess and the claim is unfairly showing as her fault, under her motor insurance policy. Ms K is represented by Mr S in her complaint. I’... (3 pages)View decision -
Decision Reference DRN-4677400
15 Mar 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4677400 The complaint E complains PrePay Technologies Limited – who I’ll refer to as Tide in the rest of this decision – didn’t do enough to protect it when it fell victim to a safe account scam. What happened E has an account with Tide which it opened in 2017 and accounts elsewhere to... (5 pages)View decision
