We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353748 results
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Decision Reference DRN-4688188
16 Mar 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4688188 The complaint Mr G complains that Chetwood Financial Limited (trading as “BetterBorrow”) is holding him responsible for an £8,000 loan that he says he didn’t take out. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again... (2 pages)View decision -
Decision Reference DRN-4688167
16 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4688167 The complaint Mr B complains Nationwide Building Society said he was required to provide a mobile phone number in order to open up a savings account online. What happened Mr B has a current account, a credit card account and various savings accounts with Nationwide. He has acco... (3 pages)View decision -
Decision Reference DRN-4446012
16 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4446012 The complaint Mr W – who has a representative – complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W has a current account with Monzo which he opened in late 2019. He’s a company director and at the time of this ... (3 pages)View decision -
Decision Reference DRN-4646772
16 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4646772 The complaint Mrs W and Mr W complain about a Bank of Scotland plc, trading as Halifax, error and the distress and inconvenience this caused. What happened Mrs W and Mr W have a direct debit in place with Company A. In November 2023, Halifax unfortunately made an error on Mrs W... (3 pages)View decision -
Decision Reference DRN-4653739
16 Mar 2024 Reliance Bank Ltd Not upheldBanking and PaymentsDRN-4653739 The complaint Mr G complains about Reliance Bank Ltd sharing his personal information with a Credit Reference Agency. What happened Mr G had a bank account with Reliance. This had an overdraft facility and a direct debit set up with Company A. Mr G switched his bank account fro... (2 pages)View decision -
Decision Reference DRN-4532778
16 Mar 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4532778 The complaint Mrs B complains that Tesco Personal Finance PLC trading as Tesco Bank has paid her Clubcard points to a third party. She says she’s never given permission to have her account grouped with a third party. What happened Mrs B is unhappy that Tesco Bank has paid her C... (2 pages)View decision -
Decision Reference DRN-4602952
16 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4602952 The complaint Mr N complains about a Nationwide Building Society direct debit error and subsequent threats and victimisation. What happened There are 2 parts to Mr N’s complaint: Part 1 Mr N has a credit card with Business A and a direct debit in place for balance payments to b... (3 pages)View decision -
Decision Reference DRN-4601385
16 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4601385 The complaint Mr M complains about HSBC UK Bank Plc’s security checks when he made multiple payments. What happened In late October 2023, Mr M visited an HSBC branch and communicated his intention to make four large payments at the beginning of November to a savings account he ... (3 pages)View decision -
Decision Reference DRN-4687579
16 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4687579 The complaint Miss F complains that Moneybarn No.1 Limited trading as Moneybarn acted unfairly in agreeing to a loan which she said was unaffordable for her. Miss F is represented by a third party but for ease of reading I will only refer to Miss F in my decision. What happened... (4 pages)View decision -
Decision Reference DRN-4688144
16 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4688144 The complaint Mr U complains about the service he received from Santander UK Plc, when he tried to process a transaction and register a complaint. What happened I issued a provisional decision on 29 February 2024, and this is what I said: I’ve considered the relevant informatio... (5 pages)View decision