We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353748 results
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Decision Reference DRN-4400009
18 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4400009 The complaint This complaint is about an offset mortgage Ms B holds with Barclays Bank UK PLC. There are two broad strands to the complaint, which are: even though Ms B’s mortgage is what is known as fully offset (that is, where her saving balances exceeds the mortgage debt) s... (2 pages)View decision -
Decision Reference DRN-4639280
18 Mar 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4639280 The complaint Mr S complains about the way that National Westminster Bank Plc handled a mortgage application. He said that it delayed and obstructed the application to the extent that he abandoned the application. He has lost out as interest rates went up during the time in que... (3 pages)View decision -
Decision Reference DRN-4683577
18 Mar 2024 Santander UK Plc Not upheldMortgagesDRN-4683577 The complaint Ms I and Mr I complain that Santander UK Plc failed to deal with their application for a new mortgage correctly and they’ve lost out as a result. What happened Ms I and Mr I approached a broker to help them source a mortgage for a new property they were looking to... (3 pages)View decision -
Decision Reference DRN-4683586
18 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4683586 The complaint Mr C complains that Barclays Bank UK PLC has treated him unfairly when it failed to action his requests for overpayments correctly. What happened Mr C took out a new mortgage with Barclays in September 2022 with a balance of £380,000. He also had an existing mortg... (3 pages)View decision -
Decision Reference DRN-4605986
18 Mar 2024 The Governor and Company of the Bank of Ireland UpheldMortgagesDRN-4605986 The complaint This complaint is about an interest-only buy-to-let (BTL) mortgage Mr P holds with The Governor and Company of the Bank of Ireland (BOI) He says BOI misled in him in a conversation in April 2022 about when he would be eligible to apply for a new interest rate on t... (4 pages)View decision -
Decision Reference DRN-4464345
18 Mar 2024 Pink Pig Loans Limited UpheldMortgagesDRN-4464345 The complaint Mr and Mrs W complain that Pink Pig Loans Limited trading as Truffle Specialist Finance (PPLL) failed to provide them with correct advice and service when taking out a mortgage on a new property. What happened Mr and Mrs W had a mortgage on their previous property... (4 pages)View decision -
Decision Reference DRN-4365147
18 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4365147 The complaint Mr and Mrs F complain that Barclays Bank UK PLC has failed to treat them fairly when they’ve tried to fix a new rate on their mortgage. What happened Mr and Mrs F say they negotiated a new rate with Barclays for their mortgage in May 2022 but around six weeks afte... (4 pages)View decision -
Decision Reference DRN-4520561
18 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4520561 The complaint Mr C is complaining about Barclays Bank UK PLC trading as Barclaycard about the way it corresponded with him about a closed account and because he had to write a letter to resolve things. What happened Mr C had a credit card account with Barclaycard that was close... (2 pages)View decision -
Decision Reference DRN-4672169
18 Mar 2024 Aviva Life & Pensions UK Limited Not upheldInvestmentsDRN-4672169 The complaint Mr S has complained that since Aviva Life & Pensions UK Limited (‘Aviva’) merged one of his holdings with a different fund, the performance has been poor. He has lost money because of the merger and would like to be compensated for this. What happened Mr S had... (5 pages)View decision -
Decision Reference DRN-4679411
18 Mar 2024 Equifax Limited Not upheldConsumer CreditDRN-4679411 The complaint Mr D complains Equifax Limited have breached General Data Protection Regulations (GDPR) by allowing companies access to his data. What happened Mr D was contacted by lots of different companies, marketing their products. Mr D raised complaints to two of those comp... (3 pages)View decision
