We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353100 results
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Decision Reference DRN-4257292
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4257292 The complaint Mr C has complained that Revolut Ltd (‘Revolut’) blocked his account for around four days and eventually closed it. He said he was stranded at a station and couldn’t get home while the account was blocked. What happened Mr C was at a train station on his way home ... (3 pages)View decision -
Decision Reference DRN-4456349
12 Mar 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4456349 The complaint A company, which I’ll refer to as E, complains that PrePay Technologies Limited won’t refund a payment it didn’t make. Mr D, who is a director of E, brings the complaint on E’s behalf. PrePay Technologies Limited is the principal for Countingup who E’s account is ... (2 pages)View decision -
Decision Reference DRN-4676385
12 Mar 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4676385 The complaint Mr S complains about the approach National Savings and Investments (“NS&I”) has taken to strong customer authentication. What happened Mr S has several products with NS&I and accounts with a number of other businesses too. Mr S has a computer upstairs and ... (3 pages)View decision -
Decision Reference DRN-4216809
12 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4216809 The complaint Mr M complains that Santander UK Plc (“Santander”) acted irresponsibly in giving him a credit card with a £2,400 credit limit. What happened Santander opened a credit card for Mr M in December 2018 and gave him a credit limit of £2,400. Mr M already had a basic ba... (3 pages)View decision -
Decision Reference DRN-4647236
12 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4647236 The complaint Mr L complains about esure Insurance Limited’s valuation of his car following a claim on his car insurance policy. What happened Mr L’s car was written off by esure following an accident. esure valued Mr L’s car at £7,010. Mr L says the settlement esure offered fo... (2 pages)View decision -
Decision Reference DRN-4676909
12 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4676909 The complaint Mr A complains Nationwide Building Society unreasonably blocked and then closed his accounts with them. What happened Mr A held a number of accounts with Nationwide. In July 2023 the society blocked his accounts and asked him for some information about how the acc... (3 pages)View decision -
Decision Reference DRN-4676929
12 Mar 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4676929 The complaint Mr L complains about the way Tesco Underwriting Limited has handled a claim he made on his car insurance policy. What happened In early 2023 Mr L made a claim on his Tesco car insurance policy. An object had hit his windscreen causing a large crack to form. Tesco ... (4 pages)View decision -
Decision Reference DRN-4670639
12 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4670639 The complaint I, a limited company complains that Santander UK Plc unfairly blocked and closed its bank accounts. I’s complaint has been brought to our service by its director, Ms B. What happened I had a current account and savings account with Santander. Ms B says she used t... (3 pages)View decision -
Decision Reference DRN-4663488
12 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4663488 The complaint Miss N complains Nationwide Building Society won’t refund about £130,000 she says she lost to an investment scam. What happened Miss N met a man on an online dating app, I’ll call him “A”. A told Miss N he was a professional trader and that he traded cryptocurrenc... (6 pages)View decision -
Decision Reference DRN-4434089
12 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4434089 The complaint Mr L complains J.P. Morgan Europe Limited, trading as Chase, blocked his account without explanation nor notice and withheld his funds. Mr L also complains about the poor customer service he’s received. To keep matters simple, I will refer to Chase mainly in my de... (3 pages)View decision
