We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353101 results
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Decision Reference DRN-4439214
14 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4439214 The complaint P, a limited company complains that Barclays Bank UK Plc didn’t do enough to prevent the loss it suffered when it sent money to a Barclays account as the result of a scam. Mr I, a director of P has brought the complaint on its behalf, but for ease of reading, I’ll... (4 pages)View decision -
Decision Reference DRN-4299717
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299717 The complaint C, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. C wants Barclays to provide a proper explanation and reopen the accounts. C also wants Barclays to apologise and pay compensation for the financial losses it suffered... (4 pages)View decision -
Decision Reference DRN-4462165
14 Mar 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4462165 The complaint Mr T complains Tesco Personal Finance PLC trading as Tesco Bank (“Tesco Bank”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr T says two transactions, totalling £532.11, were taken from his account in July 2022 ... (2 pages)View decision -
Decision Reference DRN-4644039
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4644039 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loa... (5 pages)View decision -
Decision Reference DRN-4299712
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299712 The complaint C, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. C wants Barclays to provide a proper explanation and reopen the accounts. C also wants Barclays to pay compensation for the financial losses it suffered as a result o... (4 pages)View decision -
Decision Reference DRN-4299460
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299460 The complaint M, a limited liability partnership complains that Barclays Bank UK PLC closed its bank accounts without reason. M wants Barclays to provide a proper explanation and reopen the accounts. M also wants Barclays to pay compensation for the financial losses it suffered... (4 pages)View decision -
Decision Reference DRN-4438435
14 Mar 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4438435 The complaint Mr F complains about a car he acquired through a hire purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (RCI). Mr F has experienced a significant issue with the car’s engine and this has resulted in the car being undriva... (4 pages)View decision -
Decision Reference DRN-4452304
14 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4452304 The complaint Mr M complains about a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. The car has suffered a significant fault that requires a replacement engine and Mr M is unhappy as Moneybarn will not assist with the cost of the repairs... (3 pages)View decision -
Decision Reference DRN-4566267
14 Mar 2024 Newcastle Building Society Not upheldBanking and PaymentsDRN-4566267 The complaint Mr S complains that Newcastle Building Society (Newcastle) failed to pay interest on his account. What happened Mr S says that Newcastle failed to pay any interest on his account in 2022, or provide him with an interest statement. He says he raised a query about i... (2 pages)View decision -
Decision Reference DRN-4659085
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4659085 The complaint Mr P complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans which were unaffordable. What happened A summary of Mr P’s borrowing can be found in the table below. loan number loan amount agre... (5 pages)View decision
