We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353101 results
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Decision Reference DRN-4449039
14 Mar 2024 Nationwide Building Society Not upheldMortgagesDRN-4449039 The complaint Miss L and Mr S complain that the term on their mortgage with Nationwide Building Society hasn’t reduced as they expected as a result of the regular overpayments they’ve made, and that Nationwide failed to explain to them how overpayments would affect the term. Wh... (2 pages)View decision -
Decision Reference DRN-4299728
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299728 The complaint M, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. M want Barclays to provide a proper explanation and reopen the accounts. M also want Barclays to pay compensation for the financial losses it suffered as a result of ... (4 pages)View decision -
Decision Reference DRN-4372105
14 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4372105 The complaint Mr A complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he has lost as a result. What happened In September 2021, Mr A met a third party on Pinteres... (3 pages)View decision -
Decision Reference DRN-4649587
14 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4649587 The complaint Mr and Mrs H are unhappy with what Society of Lloyd's did following a claim Mr H made on their legal expenses insurance policy. What happened Mr H has a long running dispute over his pension entitlement. He made a claim on his legal expenses policy in July 20... (3 pages)View decision -
Decision Reference DRN-4559945
14 Mar 2024 Santander UK Plc Not upheldMortgagesDRN-4559945 The complaint Mr and Mrs D have complained about delay by Santander UK Plc in processing their application for a further advance on their mortgage. Mr D, who has dealt with the complaint throughout, says that if Santander had acted in a timely fashion to get to a point in Septe... (3 pages)View decision -
Decision Reference DRN-4563162
14 Mar 2024 FIL Wealth Management Limited UpheldPensions and AnnuitiesDRN-4563162 The complaint Mr P complaint about FIL Wealth Management Limited’s (‘FIL’) review conclusion that it had given him suitable advice to transfer the benefits from the British Steel Pension Scheme (“the BSPS”) to an alternative pension. FIL was required to carry out the review und... (8 pages)View decision -
Decision Reference DRN-4299360
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299360 The complaint P, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. P want Barclays to provide a proper explanation and reopen the accounts. P also want Barclays to pay compensation for the financial losses it suffered as a result of ... (4 pages)View decision -
Decision Reference DRN-4235779
14 Mar 2024 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4235779 The complaint Mr and Mrs M complain about Argentis Wealth Management Ltd (‘Argentis’). They complain the advice they were given by Argentis to change some investments they had wasn’t suitable for them. And the fees and charges they have paid were unreasonable. This has caused w... (3 pages)View decision -
Decision Reference DRN-4534094
14 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4534094 The complaint Mrs K complains that Metro Bank PLC did not refund a payment of £1,925 she lost to a scam. What happened Mrs K received a text message from who she thought was a legitimate merchant offering her a refund of £95. They convinced her to download Anydesk, as well as a... (3 pages)View decision -
Decision Reference DRN-4299402
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299402 The complaint I, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. I want Barclays to provide a proper explanation and reopen the accounts. I also want Barclays to apologise and pay compensation for the financial losses it suffered a... (4 pages)View decision
