We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4589327
8 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589327 The complaint Mr G complains that Wise Payments Limited won’t refund the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened In August 2023, Mr G found a listing for an apartment to rent on a website for a real estate agent based abroad. M... (2 pages)View decision -
Decision Reference DRN-4621753
8 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4621753 The complaint Mr A has complained Bank of Scotland plc, trading as Halifax, won’t refund him for disputed credit card transactions. What happened In September 2023, Mr A noted credit card transactions being undertaken overseas and complained to Halifax. Halifax wouldn’t refund ... (2 pages)View decision -
Decision Reference DRN-4608772
8 Mar 2024 Suttons Independent Financial Advisers Limited UpheldInsuranceDRN-4608772 The complaint Mr B complains that Suttons Independent Financial Advisors Limited failed to record relevant information on the application form when it applied for a life insurance policy on his behalf. Mr B also says Suttons failed to tell him he would have difficulty getting c... (3 pages)View decision -
Decision Reference DRN-4557798
8 Mar 2024 Soteria Insurance Limited Not upheldInsuranceDRN-4557798 The complaint Mr and Mrs E complain that Soteria Insurance Limited were unfair in they settled their car insurance claim. What happened Mr and Mrs E have car insurance with Soteria (the policy was originally provided under the Co-op brand). Mrs E was involved in a motor traffic... (2 pages)View decision -
Decision Reference DRN-4426226
8 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4426226 The complaint Mr W complains that his funds weren’t dispensed from a Barclays Bank UK PLC. The funds were returned but he’d like compensation for the distress caused to him. What happened Mr W has an account with Barclays. In June 2023 Mr W visited a Barclays branch and attempt... (2 pages)View decision -
Decision Reference DRN-4603406
8 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4603406 The complaint Mrs N has complained National Westminster Bank plc won’t refund her for disputed cash machine withdrawals and card transactions. What happened Mrs N opened an account with NatWest in July 2023. In August she went into her branch to take out some cash. She was give... (2 pages)View decision -
Decision Reference DRN-4538170
8 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4538170 Complaint Mr A is unhappy that Bank of Scotland plc (trading as Halifax) didn’t reimburse him after he fell victim to an investment scam. Background In late 2019, Mr A fell victim to an investment scam. He’d received a message on a social media platform about an investment oppo... (3 pages)View decision -
Decision Reference DRN-4665589
8 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4665589 The complaint Mr W complains about three fixed sum loan agreements taken out in his name with Clydesdale Financial Services Limited, trading as Barclays Partner Finance. What happened In April 2023, Mr W says he was coerced into taking out three fixed sum loan agreements with C... (5 pages)View decision -
Decision Reference DRN-4599646
8 Mar 2024 Experian Limited Not upheldConsumer CreditDRN-4599646 The complaint Miss C complains about an IVA record on her credit file with Experian Limited. What happened In late 2018 Miss C discussed her circumstances and finances with a business I’ll refer to as P that provides debt advice. Following a review of Miss C’s circumstances, P ... (2 pages)View decision -
Decision Reference DRN-4495512
8 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4495512 The complaint Mrs U complains that Monzo Bank Ltd did not refund her the £3,875 she lost as part of a scam. What happened Mrs U found a vehicle she wanted to purchase online and contacted the company I’ll call ‘J’. A sales manager from J responded and explained they could deliv... (3 pages)View decision
