We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4666574
11 Mar 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4666574 The complaint Mr J complains that Zopa Bank Limited lent irresponsibly when it approved a loan application he made. What happened In March 2022 Mr J applied for £5,000 loan with Zopa. Mr J’s explained that during this time he was suffering with mental illness that meant he was ... (4 pages)View decision -
Decision Reference DRN-4671484
11 Mar 2024 Barclays Bank Plc UpheldInvestmentsDRN-4671484 The complaint Mr S has complained that Barclays Bank Plc caused delays in applying shares to his investment accounts following a corporate event. Mr S complains that but for the delay, he’d have been able to sell the shares at a higher price than they were trading at when he ev... (7 pages)View decision -
Decision Reference DRN-4623649
11 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4623649 The complaint Mrs K complains that Santander UK Plc won’t reimburse her the money she transferred to a fraudster. What happened Mrs K has explained she was looking to purchase some animals for religious purposes. A family friend provided Mrs K with contact details for an indivi... (4 pages)View decision -
Decision Reference DRN-4670716
11 Mar 2024 AWP P&C S.A. UpheldInsuranceDRN-4670716 The complaint Mr G is unhappy that AWP P&C SA declined a claim he made on his travel insurance policy. What happened Mr G has the benefit of travel insurance via a package bank account. It covers him and a family member. He claimed on his travel insurance policy as he was d... (2 pages)View decision -
Decision Reference DRN-4328801
11 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4328801 The complaint Mr J is unhappy with the way Bank of Scotland plc (trading as Halifax) treated him after it blocked his account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In ... (3 pages)View decision -
Decision Reference DRN-4390899
11 Mar 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4390899 The complaint Mr and Mrs Y complain that Barclays Bank UK PLC wouldn’t let them port their mortgage, which meant they ended up paying an early repayment charge (ERC). What happened Mr and Mrs Y had a mortgage with Barclays. The mortgage was on interest only terms and secured on... (3 pages)View decision -
Decision Reference DRN-4674252
11 Mar 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4674252 The complaint Mr M complains about the service he’s received from Advanced Payment Solutions Limited trading as Cashplus Bank (“Cashplus”). What happened Mr M complained to Cashplus regarding a number of issues he’d experienced with it including but not limited to: providin... (4 pages)View decision -
Decision Reference DRN-4399327
11 Mar 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4399327 The complaint Mr B’s complaint arises out of buy-to-let (BTL) mortgages he holds with Bank of Scotland plc trading as Birmingham Midshires, and referred to here as BM. Mr B says that two letters he sent to BM asking for it to change the address on his mortgage and to request a ... (3 pages)View decision -
Decision Reference DRN-4598536
11 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4598536 The complaint Mrs R complains that NewDay Ltd trading as John Lewis Partnership Card (JLP) lent irresponsible when it approved her credit card application. What happened In January 2023 Mrs R applied for a credit card with JLP. In the application, Mrs R said she was employed wi... (3 pages)View decision -
Decision Reference DRN-4328217
11 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4328217 The complaint Ms G complains that Revolut Ltd (“Revolut”) won’t refund over £30,000 she lost to a cryptocurrency recovery scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving t... (2 pages)View decision
