We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4647106
12 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4647106 The complaint A company, which I’ll refer to as L, complains that National Westminster Bank Plc didn’t inform it that the Enterprise Finance Guarantee (EFG) scheme had come to an end in 2020. What happened In August 2018, L took out a ten-year commercial loan for £160,000 from ... (3 pages)View decision -
Decision Reference DRN-4595860
12 Mar 2024 Argentis Financial Planning Ltd Not upheldPensions and AnnuitiesDRN-4595860 The complaint Mr P complains that Argentis Financial Planning Limited didn’t provide the service and advice it should have provided to him about his pension. The value of his pension has fallen significantly as a result. What happened Mr P has a personal pension policy. Argenti... (6 pages)View decision -
Decision Reference DRN-4403614
12 Mar 2024 Newcastle Building Society Not upheldMortgagesDRN-4403614 The complaint Mr M and Mrs P complain that the valuer instructed by Newcastle Building Society failed to identify and comment on problems with the security property. They ask for compensation. What happened Mr M and Mrs P applied to NBS for a mortgage to help finance the purcha... (2 pages)View decision -
Decision Reference DRN-4655580
12 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4655580 The complaint A company, which I’ll refer to as L, complains that National Westminster Bank Plc didn’t inform it that the fixed interest rate period of its loan was coming to an end. What happened In August 2018, L took out a ten-year commercial loan for £160,000 from NatWest. ... (3 pages)View decision -
Decision Reference DRN-4666554
12 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4666554 The complaint Mr P’s complaint is about the excess applicable to a claim he made on his Society of Lloyd’s (‘Lloyds’) medical malpractice liability insurance policy. Mr P says Lloyds applied a significantly higher excess to a claim he made than is applicable and as such feels t... (3 pages)View decision -
Decision Reference DRN-4663735
12 Mar 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4663735 The complaint Mrs H complains about Legal & General Assurance Society Limited’s decision to decline her claim for total and permanent disability (TPD) benefit under her life and critical illness policy. She also complains about poor service and delays in dealing with the cl... (5 pages)View decision -
Decision Reference DRN-4539372
12 Mar 2024 Abbeyfields Services West Midlands Ltd Not upheldInsuranceDRN-4539372 The complaint Mr F is complaining that Abbeyfields Services West Midlands Ltd (‘Abbeyfields’) didn’t make it clear what information he needed to provide when he took out a car insurance policy. What happened In March 2021 Mr F contacted Abbeyfields – a broker – to take out a ca... (3 pages)View decision -
Decision Reference DRN-4296032
12 Mar 2024 Leeds Building Society Not upheldBanking and PaymentsDRN-4296032 The complaint Mrs B complains on behalf of the late Mr B that Leeds Building Society (“LBS”) didn’t provide clear information about when a grant of probate would be needed to access funds in an account. What happened Mr B and Mrs B went to a branch of LBS to open an ISA for Mr ... (2 pages)View decision -
Decision Reference DRN-4676679
12 Mar 2024 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-4676679 The complaint Mr and Mrs D complain that abrdn Financial Planning and Advice Limited (“abrdn”): Didn’t act in accordance with its own terms when it chose to end its relationship with them. Failed to provide suitable advice at the November 2021 annual review – they invested mo... (4 pages)View decision -
Decision Reference DRN-4624725
12 Mar 2024 Nationwide Building Society Not upheldInvestmentsDRN-4624725 The complaint The estate of Mr B complains that Nationwide Building Society has been unable to locate two Capital Bonds the late Mr B left in trust for his grandchildren. What happened The late Mr B passed in 1967 and left funds in trust for his grandchildren. In 1986, one of t... (2 pages)View decision
