We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
-
Decision Reference DRN-4610558
13 Mar 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4610558 The complaint Ms G complains that AA Underwriting Insurance Company Limited (AAUICL) voided her motor insurance policy without warning and accused her of forgery. She wants £300 compensation. What happened Ms G took out a new policy with AAUICL and it asked her for proof of her... (2 pages)View decision -
Decision Reference DRN-4638082
13 Mar 2024 BUPA Insurance Limited UpheldInsuranceDRN-4638082 The complaint Miss F complains about BUPA Insurance Limited’s (‘Bupa’s’) handling of her private medical insurance claim. What happened Miss F was covered under her previous employer’s group private medical insurance scheme with Bupa. After Miss F left her employer, Bupa offere... (3 pages)View decision -
Decision Reference DRN-4679580
13 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4679580 The complaint Mr S and Mrs S complain that Santander UK Plc blocked and closed their account. They are also unhappy about the amount of time it took Santander to release funds held in the account back to them. They say this caused them financial problems, stress and impacted th... (5 pages)View decision -
Decision Reference DRN-4620649
13 Mar 2024 Close Brothers Limited UpheldConsumer CreditDRN-4620649 The complaint Mr M is complaining that Close Brothers Limited trading as Close Brothers Motor Finance (CBMF) shouldn’t have lent to him – he says the lending was unaffordable. A representative has brought his complaint to us but for ease I’ve written as if he’s dealt with us di... (3 pages)View decision -
Decision Reference DRN-4649040
13 Mar 2024 North Edinburgh and Castle Credit Union Limited Not upheldConsumer CreditDRN-4649040 The complaint Mr P says North Edinburgh and Castle Credit Union Limited, trading as Castle Community Bank, lent irresponsibly when providing him with a loan in 2021. What happened In November 2021, North Edinburgh and Castle Credit Union loaned Mr P £4,000 over a 48- month term... (2 pages)View decision -
Decision Reference DRN-4385682
13 Mar 2024 Santander UK Plc Not upheldMortgagesDRN-4385682 The complaint Mr and Mrs B’s complaint is about their mortgage account with Santander UK Plc. They say that they were given no notice that one of their interest rate products was due to expire on 2 April 2023. Mr and Mrs B switched to a new fixed rate product from 15 April 2023... (3 pages)View decision -
Decision Reference DRN-4679308
13 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4679308 The complaint Mr S complains that Santander UK Plc blocked and closed his accounts. He also complains that Santander took too long to release funds held in the accounts back to him. He says this caused financial problems, stress and impacted his mental health. So, he wants Sant... (4 pages)View decision -
Decision Reference DRN-4654011
13 Mar 2024 The Asset Exchange Ltd UpheldConsumer CreditDRN-4654011 The complaint Mr L is complaining that The Asset Exchange Ltd trading as The Car Loan Centre (TCLC) shouldn’t have lent to him – he says the lending was unaffordable. A representative has brought his complaint to us but for ease I’ve written as if Mr L’s dealt with us directly.... (3 pages)View decision -
Decision Reference DRN-4647033
13 Mar 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4647033 The complaint Mrs M complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) failed to conduct proportionate affordability checks before it lent to her. What happened A summary of Mrs M’s borrowing can be found in the table below. loan number loan amount agre... (3 pages)View decision -
Decision Reference DRN-4629708
13 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4629708 The complaint Mr and Mrs M complain that Barclays Bank UK PLC declined their application for a joint Premier account, and they did not treat them fairly. What happened Mr and Mrs M applied for a joint Barclays Premier account online, but they were referred to the branch with id... (3 pages)View decision
