We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4615495
13 Mar 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4615495 The complaint A, a limited company complains, The Royal Bank of Scotland Plc (“RBS”) has treated it unfairly in relation to a claim under the Direct Debit Guarantee (DDG). A’s representative, Mr A (its director) brings the complaint on its behalf. What happened Mr A spoke on th... (3 pages)View decision -
Decision Reference DRN-4597898
13 Mar 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4597898 The complaint Mr A’s complaint is about an “after-the-event” legal expenses insurance policy with Amtrust Europe Limited. Amtrust is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it uses to deal with claims on its be... (6 pages)View decision -
Decision Reference DRN-4660877
13 Mar 2024 Interactive Investor Services Limited Not upheldInvestmentsDRN-4660877 The complaint Mr W complains that Interactive Investor Services Limited (‘IISL’) charged him fees unfairly and sold one of his investments to cover the fees without his consent. He wants IISL to compensate him. What happened Mr W has an investment account which was taken over b... (3 pages)View decision -
Decision Reference DRN-4539012
13 Mar 2024 Barclays Bank Plc Not upheldInvestmentsDRN-4539012 The complaint Mr C complains that Barclays Bank Plc treated him unfairly when he purchased listed shares in a particular company. He says that Barclays influenced the quoted price of the shares he purchased. And Mr C also complaint that, since raising his concerns with Barclays... (3 pages)View decision -
Decision Reference DRN-4680746
13 Mar 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4680746 The complaint Mr J and Miss O complain because Inter Partner Assistance SA (‘IPA’) hasn’t paid a claim for additional costs under their travel insurance policy. What happened Mr J, Miss O and two children were insured under a single trip travel insurance policy, provided by IPA... (3 pages)View decision -
Decision Reference DRN-4371064
13 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4371064 The complaint Mr A complains that Bank of Scotland plc trading as Halifax did not refund a series of payments he lost to a scam. What happened Mr A was approached on social media by a company I’ll call X, who offered him a job opportunity. He was told he needed to complete 40 t... (3 pages)View decision -
Decision Reference DRN-4680847
13 Mar 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4680847 The complaint Mr and Mrs O complain about the administration of their joint reviewable whole of life policy by Aviva Life & Pensions UK Limited. They feel Aviva has failed to provide sufficient information about two errors it made, firstly concerning the refund of units in ... (5 pages)View decision -
Decision Reference DRN-4552662
13 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4552662 The complaint Mrs S complains Lloyds Bank PLC treated her unfairly during an interaction at a branch and when it decided to close her account. What happened Mrs S visited a Lloyds branch where she says she was spoken to aggressively by the manager, after asking was anyone servi... (2 pages)View decision -
Decision Reference DRN-4446450
13 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4446450 The complaint Mr R complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr R searched online for someone who could help him invest in cryptocurrency. He found a company I’ll call X and made an initial deposit from his Revolut accou... (3 pages)View decision -
Decision Reference DRN-4556130
13 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4556130 The complaint Miss J complains about the way Advantage Insurance Company Limited handled a claim against her motor insurance policy. Miss J is assisted in this matter by Ms J. References are to Miss J throughout this decision as the representations have been made on her behalf.... (3 pages)View decision
