We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356389 results
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Decision Reference DRN-4768506
9 May 2024 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4768506 The complaint Ms M complains FUND OURSELVES LIMITED trading as Fund Ourselves gave her a loan which she couldn’t afford to repay. Ms M also says she tried to withdraw from the loan agreement but Fund Ourselves wouldn’t provide a settlement figure. What happened Ms M was grante... (5 pages)View decision -
Decision Reference DRN-4770835
9 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4770835 The complaint Miss K is unhappy with the service she received from AWP P&C SA when she claimed on her travel insurance policy. What happened Miss K had to cancel two holidays due to a bereavement in the family. She’s unhappy because she says that AWP failed to settle the cl... (2 pages)View decision -
Decision Reference DRN-4711779
9 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4711779 The complaint A business partnership, which I’ll refer to as ‘A’, is unhappy with the service it received from National Westminster Bank Plc (“NatWest”) surrounding its Bounce Back Loan (“BBL”). A’s complaint is brought to this service by one of A’s partners, whom I’ll refer to... (4 pages)View decision -
Decision Reference DRN-4694864
9 May 2024 Advisory Insurance Brokers Limited Not upheldInsuranceDRN-4694864 The complaint Mr G complains that Advisory Insurance Brokers Limited (AIBL) sold him an incorrect policy for his park home. Mr G is concerned that in the event that he might have needed to make a claim on his policy, it would not have provided the cover. What happened Mr G firs... (3 pages)View decision -
Decision Reference DRN-4569686
9 May 2024 HDI Global Specialty SE UpheldInsuranceDRN-4569686 The complaint Mr and Mrs W complain about HDI Global Specialty SE’s handling of their buildings insurance claim. Any reference to HDI includes the actions of its agents. What happened Mr and Mrs W hold buildings insurance cover with HDI. In January 2023, they discovered an esca... (3 pages)View decision -
Decision Reference DRN-4600593
9 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4600593 The complaint Mr R complains that Barclays Bank UK PLC hasn’t refunded an amount he says he was wrongly charged by a car hire company. What happened In June 2022, Mr R was supposed to collect a rental car from a company abroad. He arranged the agreement online for a week’s rent... (3 pages)View decision -
Decision Reference DRN-4771369
9 May 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4771369 Complaint Miss H complains that Oodle Financial Services Limited (“Oodle”) unfairly entered into a hire-purchase agreement with her. She’s said that the monthly payments to this agreement were unaffordable. Background In October 2019, Oodle provided Miss H with finance for a us... (3 pages)View decision -
Decision Reference DRN-4757455
9 May 2024 Billing Finance Limited Not upheldConsumer CreditDRN-4757455 Complaint Mr M complains that Billing Finance Limited (“Billing Finance”) unfairly entered into a hire- purchase agreement with him. He’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to him. Background In September... (3 pages)View decision -
Decision Reference DRN-4285609
9 May 2024 Nationwide Building Society UpheldMortgagesDRN-4285609 The complaint Mrs H complains that Nationwide Building Society has mis-sold her additional borrowing on her mortgage and she has lost out as a result. What happened Mrs H owns a leasehold property with an interest only mortgage. The mortgage term is due to end in 2026 and the c... (8 pages)View decision -
Decision Reference DRN-4787362
9 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4787362 The complaint A company which I’ll refer to as S complains that Santander UK Plc (‘Santander’) won’t refund the money it has lost. Mr W, who is a director of S, brings the complaint on S’ behalf. What happened Mr W says he had been involved in developing properties for some yea... (4 pages)View decision
