We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4697866
21 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4697866 The complaint Mr J has complained about the service he received from Admiral Insurance (Gibraltar) Limited with his claim to repair his car under his motor policy following an accident. Mr J is represented by his wife Mrs J who is also the named driver on the policy. For ease o... (3 pages)View decision -
Decision Reference DRN-4809334
21 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4809334 The complaint Ms H complains that Barclays Bank UK PLC (Barclays) gave poor service in connection with an account switcher offer. What happened Barclays had a switcher offer which paid £175 to customers who switched current account from another provider. The offer closed on 30 ... (4 pages)View decision -
Decision Reference DRN-4800515
21 May 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4800515 The complaint Mrs L complains that Barclays Bank UK PLC gave her incorrect information about the early repayment charge (“ERC”) on her flat which was £6,000.00 not the £600.00 she was quoted. What happened Mrs L had an interest-only buy to let mortgage with Barclays for £307,79... (5 pages)View decision -
Decision Reference DRN-4776238
21 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4776238 The complaint Mrs H complains that U K Insurance Limited (“UKI”) said it wouldn’t cover her claim on her car insurance policy. What happened Mrs H had a motor insurance policy with UKI covering her car. In summer 2023 she noticed that the interior of her car had become wet, and... (2 pages)View decision -
Decision Reference DRN-4808871
21 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4808871 The complaint Mr C and Mrs C complain that Barclays Bank UK PLC didn’t alert them that there were insufficient funds in their account to pay a direct debit. Mr C and Mrs C complain Barclays later told them the direct debit originator had credited funds to their account, and the... (3 pages)View decision -
Decision Reference DRN-4795003
21 May 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4795003 The complaint Mr D feels that Vanquis Bank Limited provided him with new and existing credit which he couldn’t afford. What happened In July 2016, Mr D successfully applied to Vanquis for a credit account, and he received a credit card from Vanquis with an initial credit limit ... (4 pages)View decision -
Decision Reference DRN-4801854
21 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4801854 The complaint Miss B complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of a job scam. She’s being supported by a representative. To keep things simple, I’ll refer to Miss B throughout this decision. What happened The background to this complain... (6 pages)View decision -
Decision Reference DRN-4762240
21 May 2024 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-4762240 The complaint Mr A complains that Jaja Finance Ltd has sent incorrect information about him to the credit reference agencies about his Jaja credit card. What happened Mr A said the Jaja app had a bug in it that showed transactions in the wrong order. The app showed that the di... (3 pages)View decision -
Decision Reference DRN-4544982
21 May 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4544982 The complaint Miss O has complained that Loans 2 Go Limited (‘L2G’) has unfairly recorded a default on her credit file. What happened In October 2022, Miss O took out a loan with L2G. However, L2G defaulted the account in May 2023, because of arrears that had accrued in the pre... (2 pages)View decision -
Decision Reference DRN-4806350
21 May 2024 In2 Planning Limited UpheldPensions and AnnuitiesDRN-4806350 The complaint Mr F complains that in 2016 In2 Planning Limited (In2) set up a small self-administered scheme (SSAS) for him and arranged investments in high risk and unregulated RRAM Bonds. Mr F is represented in bringing his complaint. For ease I’ve referred to what Mr F’s rep... (11 pages)View decision
