We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN-5053994
1 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5053994 Complaint B, a limited company, complains that HSBC UK Bank Plc didn’t do more to help after it fell victim to a scam. The complaint has been brought on behalf of B by one of its directors, Mrs C. For simplicity’s sake, I have generally referred to Mrs C in this decision Bac... (4 pages)View decision -
Decision Reference DRN-4997318
1 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4997318 The complaint Mrs J complains about contradictory information from Santander UK PLC (Santander) about a switch incentive. She would like to receive the switch payment and more compensation than the £50 Santander has already paid.. What happened The details of this complaint... (2 pages)View decision -
Decision Reference DRN-5041996
1 Oct 2024 Western Union Payment Services GB Limited Not upheldBanking and PaymentsDRN-5041996 The complaint Mr K complains Western Union Payment Services GB Limited (WU) paid an older pended transaction of £1,000 when he paid in £1,200 into his WU account to fund a different transaction. What happened Mr K explained he arranged a transaction through WU for £1,200 (t... (3 pages)View decision -
Decision Reference DRN-5042740
1 Oct 2024 Salad Finance Limited Not upheldConsumer CreditDRN-5042740 The complaint Mr M complains that Salad Finance Limited trading as SaladMoney misled him about the information it would review when considering his loan application. What happened Mr M applied for a loan with SaladMoney which was rejected on 27 March 2024. On 11 May 2024 Mr M... (2 pages)View decision -
Decision Reference DRN-5054789
1 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5054789 The complaint Miss W complains about the way Admiral Insurance (Gibraltar) Limited handled a claim she made under her car insurance policy. What happened Miss W was involved in an accident with another car. Admiral recorded the accident as non fault and the car as a total lo... (3 pages)View decision -
Decision Reference DRN-4625261
1 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4625261 The complaint Mr M complains that HSBC UK Bank Plc Ltd won’t refund money he lost when he was a victim of a scam. Mr M is represented by a firm I’ll refer to as ‘A’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some k... (4 pages)View decision -
Decision Reference DRN-5036480
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036480 The complaint Mr W1, as a beneficiary of funds from his late father’s (Mr W) Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his ... (12 pages)View decision -
Decision Reference DRN-4718489
1 Oct 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4718489 The complaint Mr P has complained about the way that AXA Insurance UK Plc handled a claim he made under his home insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances ... (2 pages)View decision -
Decision Reference DRN-5040838
1 Oct 2024 Clydesdale Bank Plc UpheldMortgagesDRN-5040838 The complaint Miss E has complained that Clydesdale Bank Plc trading as Yorkshire Bank incorrectly completed her application form for a Support for Mortgage Interest Loan. Miss E has claimed that she’s suffered a financial loss as a result. What happened In August 2023 Miss... (5 pages)View decision -
Decision Reference DRN-4956911
1 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4956911 The complaint Mr J complains Santander UK plc (Santander) made errors when he attempted to open a savings bond account. What happened Mr J says he applied for a savings bond with Santander in late November 2023, but the solicitor’s cheque he deposited for £100,000 was reject... (4 pages)View decision
