We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4811903
22 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4811903 The complaint Mr T complains about the market value Admiral Insurance (Gibraltar) Limited (Admiral) placed on his car when settling a claim made under his car insurance. What happened Mr T had car insurance with Admiral. In October 2023, Mr T was in an accident and his car was ... (3 pages)View decision -
Decision Reference DRN-4595656
22 May 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4595656 The complaint Mr S complains that his buy to let mortgage lender Barclays Bank UK PLC caused a delay in the sale of his property. What happened Mr S had a mortgage with Barclays. He decided to sell his property. A sale was agreed and solicitors instructed. Mr S’s solicitors, wh... (3 pages)View decision -
Decision Reference DRN-4811957
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4811957 The complaint Miss G is complaining about Barclays Bank UK PLC trading as Barclaycard because she says it lent irresponsibly by granting a credit card she couldn’t afford. What happened Following her application, in May 2018, Miss G was given a credit card with a credit limit o... (5 pages)View decision -
Decision Reference DRN-4558816
22 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4558816 The complaint Mr C complains that Santander UK Plc won’t refund money he lost as a result of an investment scam. What happened Mr C came across a supposed investment opportunity on social media and registered his interest. He was subsequently contacted by fraudulent company, wh... (3 pages)View decision -
Decision Reference DRN-4804045
22 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4804045 The complaint Mr A complains Santander UK Plc refused to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stole... (3 pages)View decision -
Decision Reference DRN-4771193
22 May 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4771193 The complaint Mr C complains about the method of payment for end of contract charges, in relation to a car that was supplied through a hire agreement with Mitsubishi HC Capital UK PLC trading as Novuna Consumer Finance (Novuna). What happened In March 2019 Mr C acquired a car t... (3 pages)View decision -
Decision Reference DRN-4807755
22 May 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4807755 The complaint Mr and Mrs L complain that Bank of Scotland plc trading as Halifax failed to cancel a cheque as they had instructed and about Halifax’s delay in telling them the cheque had been paid. What happened Mr and Mrs L have a joint bank account with Halifax. On 18 January... (5 pages)View decision -
Decision Reference DRN-4763418
22 May 2024 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-4763418 The complaint Miss M complains that her mortgage isn’t valid because The Mortgage Works (“TMW”) haven’t provided her with the original signed mortgage agreement. What happened In 2005 Miss M got a 25-year mortgage with TMW. In 2022 Miss M got behind with her mortgage and arrear... (2 pages)View decision -
Decision Reference DRN-4721709
22 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4721709 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened Mr B says there are 10 transactions on his account he doesn’t recognise between 9 January 2024 and 31 January 2024. Mr B says he didn’t make thes... (2 pages)View decision -
Decision Reference DRN-4769586
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4769586 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard didn’t provide the service it should have when he contacted it about a refund of a payment to his Barclaycard. What happened On 29 September 2023, Mr B made payments in branch towards his two credit c... (3 pages)View decision
