We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4792369
23 May 2024 Aro Finance Limited Not upheldMortgagesDRN-4792369 The complaint Mr and Mrs S complain that Aro Finance Limited – formerly Freedom Finance Limited – mis-sold them a secured loan (second charge mortgage). They say the advice it gave them to take out the loan was unsuitable given their circumstances. What happened Mr and Mrs S fi... (5 pages)View decision -
Decision Reference DRN-4474031
23 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4474031 The complaint Mr V complains that HSBC UK Bank Plc blocked his accounts without notice or reason. He would like access to his funds and compensation. I am aware that Mr V’s wife also has a case with our service, but in this decision I am only dealing with his case. What happene... (3 pages)View decision -
Decision Reference DRN-4793439
23 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4793439 The complaint Mr C complains that National Westminster Bank Plc trading as Ulster Bank refused a £10,000 transfer he attempted to make. What happened Mr C attempted to make a transfer of £10,000 to a charity he had previously paid, but Ulster did not process the payment which c... (2 pages)View decision -
Decision Reference DRN-4779546
23 May 2024 PDL Finance Limited UpheldConsumer CreditDRN-4779546 The complaint Mr A complains that PDL Finance Limited, trading as Mr Lender (“Mr Lender”), lent to him irresponsibly because at the time he had a number of missed payments and defaults on his credit file. Mr A is also unhappy about the help and support he received from Mr Lende... (7 pages)View decision -
Decision Reference DRN-4798056
23 May 2024 Advantage Financial Solutions Ltd UpheldMortgagesDRN-4798056 The complaint Mr and Mrs H complain about the service they received from Advantage Financial Solutions Ltd when arranging a new mortgage product. What happened Mr and Mrs H contacted Advantage in February 2023 as the existing product on their residential mortgage was due to end... (3 pages)View decision -
Decision Reference DRN-4811185
23 May 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4811185 The complaint Mr C complains that Bank of Scotland plc, trading as Birmingham Midshires (BM), repossessed his home unfairly and failed to send him any money after the property was sold. He’s also unhappy that BM didn’t tell him what happened to the contents of the property and ... (3 pages)View decision -
Decision Reference DRN-4806031
23 May 2024 Lendable Ltd Not upheldConsumer CreditDRN-4806031 The complaint Miss F has complained that Lendable Ltd (“Lendable”) gave her a loan which she couldn’t afford to repay. What happened Miss F was advanced one loan by Lendable for £7,000 (plus a loan fee of £205) on 7 July 2022. Miss K was due to make 36 monthly repayments of £33... (4 pages)View decision -
Decision Reference DRN-4723180
23 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4723180 The complaint Mrs H complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will fo... (3 pages)View decision -
Decision Reference DRN-4755661
23 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4755661 The complaint Mr B complains that Bank of Scotland plc trading as Halifax allowed a withdrawal which wasn’t made by him when he misplaced his passbook. What happened Mr B says that money was taken from his account without his knowledge when he had misplaced his passbook. Mr B m... (2 pages)View decision -
Decision Reference DRN-4516775
23 May 2024 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-4516775 The complaint M complains about China Taiping Insurance (UK) Co Ltd’s decision to decline a claim under its commercial property insurance policy. Any reference to China Taiping includes the comments and actions of its agents. What happened The circumstances of this complaint ar... (6 pages)View decision
