We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 358528 results
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Decision Reference DRN-4515006
17 Jun 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4515006 The complaint Miss H complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”), have failed to refund money that she lost as part of an investment scam. What happened Miss H was contacted on a social media site by someone who said that she could make money by invest... (2 pages)View decision -
Decision Reference DRN-4506188
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4506188 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has also been... (3 pages)View decision -
Decision Reference DRN-4830789
17 Jun 2024 AXA France IARD UpheldInsuranceDRN-4830789 The complaint Mr P is unhappy about the way AXA France IARD (AXA) handled a claim on his personal accident insurance policy, including its decision to pay only a proportion of his permanent total disability (PTD) claim, and to decline a claim for his loss of use of limbs. What ... (10 pages)View decision -
Decision Reference DRN-4846600
17 Jun 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4846600 The complaint Miss G complains that Oakbrook Finance Limited trading as Likely Loans lent irresponsibly when it approved three loans between 2016 and 2019. What happened In May 2016 Miss G applied for a loan of £1,500 over 36 months with Likely Loans. In her application, Miss ... (3 pages)View decision -
Decision Reference DRN-4661458
17 Jun 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4661458 The complaint Mr S complains about the eligibility wording Yorkshire Building Society used for customers applying for one of its accounts. What happened Mr S held an account with Yorkshire Building Society from July 2009 until October 2012 when it was closed. In July 2023, he o... (3 pages)View decision -
Decision Reference DRN-4833192
17 Jun 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4833192 The complaint Mr G complained about Haven Insurance Company Limited. He isn’t happy about the way it settled a claim under his motor insurance policy. What happened Mr G was involved in an accident with a bus. He looked to overtake the bus and was subsequently involved in a col... (2 pages)View decision -
Decision Reference DRN-4803100
17 Jun 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4803100 The complaint Mr M is unhappy with what Aviva Insurance Limited did after he made a claim on his legal expenses insurance policy. What happened In July 2021 Mr M claimed on his policy for assistance with an unfair dismissal claim against his former employer. After receiving add... (4 pages)View decision -
Decision Reference DRN-4668094
17 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4668094 The complaint Mr K complains that National Westminster Bank Plc (“NatWest”) have failed to refund the money he lost as part of an investment scam. Mr K has a representative but for ease of reading I will mainly just refer to Mr K. What happened The details of this complaint are... (3 pages)View decision -
Decision Reference DRN-4855667
17 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4855667 The complaint Ms J complains that Barclays Bank UK PLC, trading as Barclaycard (“Barclaycard”), irresponsibly granted her a credit card she couldn’t afford to repay. What happened In June 2013 Ms J entered into an agreement with Barclaycard to have access to credit by way of a ... (4 pages)View decision -
Decision Reference DRN-4727340
17 Jun 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4727340 The complaint Mr and Mrs C complain that Amtrust Europe Limited unfairly rejected their landlord property insurance claim. What happened Mr and Mrs C had insurance with Amtrust and made a claim on it for damage caused by an escape of water. Amtrust arranged for the property to ... (2 pages)View decision
