We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4873658
28 Jun 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4873658 The complaint Mr M and Ms S have complained about their mortgage they hold with Bank of Scotland plc trading as Birmingham Midshires. What happened Mr M and Ms S took out their mortgage in January 2008. Their interest rate was fixed at 7.69%, and then from 1 March 2011 it rever... (6 pages)View decision -
Decision Reference DRN-4704629
28 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4704629 The complaint L complains that National Westminster Bank Plc has treated it unfairly when it carried out a review of its accounts and blocked them. The bank’s actions and poor communication had a negative impact on L. L a limited company is represented by Mrs L in this complain... (4 pages)View decision -
Decision Reference DRN-4509078
28 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4509078 The complaint Mr P complaint is about the service he received from Bank of Scotland plc trading as Halifax (‘Halifax’) when raising two chargeback claims. What happened Mr P contacted Halifax to raise chargeback claims in relation to two transactions paid to the same retailer a... (4 pages)View decision -
Decision Reference DRN-4878873
28 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4878873 The complaint Mr C and Ms T complain about the way HSBC UK Bank Plc handled transfers Mr C made from their currency account. What happened Mr C brings this complaint on behalf of himself, and Ms T. Mr C wanted to transfer funds in US Dollar (USD) from his USD currency account w... (2 pages)View decision -
Decision Reference DRN-4876167
28 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4876167 The complaint Mr H complains about the support offered by Barclays Bank UK PLC when his uncle (Mr L) suddenly, and unexpectedly, became unable to manage the joint bank account held with his wife (Mrs L). Mr H brings this complaint on behalf of Mr L (acting as his deputy) and th... (6 pages)View decision -
Decision Reference DRN-4836606
28 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4836606 The complaint Mr S complains Liverpool Victoria Insurance Company Limited (LV) did not complete satisfactory repairs to his boiler after he made a claim on his home insurance policy. There are several parties and representatives of LV involved throughout the complaint but for t... (3 pages)View decision -
Decision Reference DRN-4878828
28 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4878828 The complaint Mrs P complains about Bank of Scotland plc trading as Halifax (“Bank of Scotland”)’s response to a claim she made under Section 75 of the Consumer Credit Act in relation to a solar panel system (“the system”). What happened On 10 July 2013, Mrs P purchased the sys... (4 pages)View decision -
Decision Reference DRN-4873899
28 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4873899 The complaint Mr H is a director of a company, which I will call L. He complains on L’s behalf that in September 2022, Starling Bank Limited wrongly refused to remove restrictions on L’s bank account. He says Starling should pay around £1,000 for lost sales, inconvenience, and ... (3 pages)View decision -
Decision Reference DRN-4723119
28 Jun 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4723119 The complaint Mrs L complains that a balance transfer with Vanquis Bank Limited (“Vanquis”) went wrong and she’s been financially impacted. What happened In August 2023, Mrs L applied for a balance transfer of £1,922.82 from Vanquis. She was eligible for a promotional rate of s... (3 pages)View decision -
Decision Reference DRN-4648437
28 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4648437 The complaint Mr and Mrs L complained that a claim hasn’t been paid by Liverpool Victoria Insurance Company Limited on their contents insurance policy. What happened Mr and Mrs L took out a contents insurance policy with LV which started in August 2022. In January 2023, Mr and ... (4 pages)View decision
