We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4860343
28 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4860343 The complaint Mr B complains about missed payment markers on his credit file, reported by National Westminster Bank Plc (“NatWest”). What happened Mr B held several accounts with NatWest including a current account with an arranged overdraft facility. In January 2023, NatWest d... (4 pages)View decision -
Decision Reference DRN-4793321
28 Jun 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4793321 The complaint Mr H complained that SCOTTISH WIDOWS LIMITED (Scottish Widows) has not given him sufficient compensation for number of errors it made when collecting his regular monthly pension payments through a direct debit arrangement. This included both missing payments and a... (4 pages)View decision -
Decision Reference DRN-4880223
28 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4880223 The complaint G, a limited company, complains Ageas Insurance Limited has unfairly proposed a partial settlement of a claim on its commercial property insurance policy, following a fire which caused damage to the property. G insures a property made up of four flats. G is being ... (3 pages)View decision -
Decision Reference DRN-4879707
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4879707 The complaint Mr F complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (64 pages)View decision -
Decision Reference DRN-4851853
28 Jun 2024 Suttons Independent Financial Advisers Limited Not upheldPensions and AnnuitiesDRN-4851853 The complaint Mr H complains that Suttons Independent Financial Advisers Limited did not manage his Self-Invested Personal Pension (SIPP) proactively, despite him paying for ongoing advice. As a result, Mr H says Suttons have caused him a financial loss. What happened In 2007, ... (9 pages)View decision -
Decision Reference DRN-4678474
28 Jun 2024 Charter Court Financial Services Limited Not upheldMortgagesDRN-4678474 The complaint Mr B complains that Charter Court Financial Services trading as Precise Mortgages (PM) did not give him enough notice that his initial fixed rate was ending, which meant he had to pay a higher variable rate for two months. What happened Mr B took out a buy to let ... (3 pages)View decision -
Decision Reference DRN-4878161
28 Jun 2024 Marsh Finance Limited UpheldConsumer CreditDRN-4878161 The complaint Miss A complains that Marsh Finance Limited (MFL) shouldn’t have lent to her as she couldn’t afford the lending. Miss A is represented by a third party in bringing her complaint. But for ease of reading I will only refer to Miss A in my decision. What happened Mis... (6 pages)View decision -
Decision Reference DRN-4697705
28 Jun 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4697705 The complaint Mr M complains that Tesco Personal Finance PLC trading as Tesco Bank sent him an arrears letter and referred his account to a debt recovery agency when there were no payments due on his account. What happened Mr M holds a credit agreement with Tesco Bank. His cont... (2 pages)View decision -
Decision Reference DRN-4879744
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4879744 The complaint Miss G complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a jobs scam. What happened What Miss G says: Miss G was looking to earn some extra money to add to her regular employment. She searched the internet and applied for a job with a company wh... (5 pages)View decision -
Decision Reference DRN-4751752
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4751752 The complaint Mrs M complains that Revolut Ltd didn’t stop or recover a payment she made to a scammer. What happened In September 2023, Mrs M received a phishing text message purporting to be from a delivery company she was expecting to receive a parcel from. Following this, sh... (3 pages)View decision
