We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
-
Decision Reference DRN-5034948
22 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5034948 The complaint Mr R complains that Monzo Bank Ltd hasn’t reimbursed money he lost to a scam. What happened The background to this complaint is well-known to both parties, with the circumstances having been discussed at length. First, through Monzo’s own complaint handling pro... (3 pages)View decision -
Decision Reference DRN-4985531
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4985531 The complaint Mr I complains that Revolut Ltd won’t refund over £30,000 he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was... (8 pages)View decision -
Decision Reference DRN-5163847
22 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5163847 The complaint Mr M complains that Barclays Bank UK PLC has not paid him the substantial amount he is expecting for a tax rebate. He says Barclays notified him about the payment. What happened Mr M asked Barclays to send him the copy of a notification he’d seen in his banking... (4 pages)View decision -
Decision Reference DRN-4952090
22 Nov 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4952090 The complaint Mr R complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim he made to it about the failure of a supplier to deliver the dental treatment which he paid for with credit it provided. What happened In March 2023 Mr R entered into a 25-month... (4 pages)View decision -
Decision Reference DRN-5050788
22 Nov 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-5050788 The complaint Ms S complains through a representative that Santander Consumer (UK) Plc trading as Santander Consumer Finance (“Santander”) gave her a conditional sale agreement without carrying out adequate affordability checks. What happened In August 2015, Santander provi... (4 pages)View decision -
Decision Reference DRN-5164560
22 Nov 2024 Ageas Insurance Limited UpheldInsuranceDRN-5164560 The complaint V, a limited company, complains about Ageas Insurance Limited’s (Ageas) handling and settlement offer following a claim made under its commercial manufacturer’s insurance policy. V is being represented in its complaint by Mr V, one of its directors. As Mr V en... (23 pages)View decision -
Decision Reference DRN-5093905
22 Nov 2024 Western Provident Association Limited Not upheldInsuranceDRN-5093905 The complaint Mr and Mrs B complain that Western Provident Association Limited (WPA) hasn’t agreed to fully cover a claim they made on a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply se... (5 pages)View decision -
Decision Reference DRN-5132554
22 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5132554 The complaint Mrs T complains that HSBC UK Bank PLC failed to refund fraudulent transactions on her account and these transactions have led to her going into an overdraft with interest and charges. What happened In September 2021 four payments were made from Mrs T’s account... (3 pages)View decision -
Decision Reference DRN-5075200
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5075200 The complaint Mr B complains that Moneybarn No. 1 Limited, trading as Moneybarn, have charged him for storage of a car he was financing with them. What happened Mr B has been financing a car through an agreement with Moneybarn. In January 2024, the car was taken to the deale... (2 pages)View decision -
Decision Reference DRN-5036323
22 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5036323 The complaint Ms K complains about how Aviva Insurance Limited dealt with a claim she made under her home emergency insurance policy. Aviva are the underwriters (insurers) of this policy. A large part of this complaint relates to the actions of agents appointed by Aviva when... (3 pages)View decision
