We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4785174
1 Jul 2024 Greenfields Financial Management Limited UpheldInvestmentsDRN-4785174 The complaint In amongst numerous points, Mrs R complains about the management of her two Collective Retirement Accounts and Investment Savings Account portfolio by Greenfields Financial Management Limited (referred to as “Greenfields”). In summary, she says Greenfields failed ... (10 pages)View decision -
Decision Reference DRN-4841190
1 Jul 2024 The Equine and Livestock Insurance Company Limited UpheldInsuranceDRN-4841190 The complaint Mrs K’s complaint is about a claim she made on her equine insurance policy underwritten by The Equine and Livestock Insurance Company Limited trading as www.horse insurance.co.uk (‘ELI’), which was declined. Mrs K says ELI treated her unfairly. What happened Mrs K... (4 pages)View decision -
Decision Reference DRN-4756157
1 Jul 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4756157 The complaint Mrs K and Mr K complain that National Westminster Bank Plc (‘NatWest’) issued a formal demand for repayment of their mortgage in October 2023. In order to resolve matters they want NatWest to extend the term of their mortgage until they are able to obtain an equit... (4 pages)View decision -
Decision Reference DRN-4818362
1 Jul 2024 U K Insurance Limited Not upheldInsuranceDRN-4818362 The complaint Mrs F and Mr R are unhappy with the cash settlement they’ve been offered by U K Insurance Limited (UKI) following a claim under home contents insurance policy. Any reference to UKI includes all its agents. What happened Mrs F and Mr R have a home contents insuranc... (3 pages)View decision -
Decision Reference DRN-4873474
1 Jul 2024 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4873474 The complaint Mr S complains that HUB Financial Solutions Limited (HUB) provided him with an incorrect annuity quote which had failed to allow for its commission, resulting in a financial loss. And that it then caused him further financial loss and a considerable amount of dist... (13 pages)View decision -
Decision Reference DRN-4830851
1 Jul 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4830851 The complaint Mr D is unhappy with the service he received from Sainsbury’s Bank Plc surrounding a request he made to them to send closing statements for his accounts. What happened Mr D had two accounts with Sainsbury’s which he closed in August and October 2023 respectively. ... (2 pages)View decision -
Decision Reference DRN-4876488
1 Jul 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4876488 The complaint W, a limited liability company’s complaint is about a claim it made on its The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) business protection insurance policy for loss or rent arising out of damage to its property. W says NFU treated it ... (4 pages)View decision -
Decision Reference DRN-4767465
1 Jul 2024 esure Insurance Limited UpheldInsuranceDRN-4767465 The complaint Mr N has complained about esure Insurance Limited. He isn’t happy about the way his claim was settled after a claim under his motor insurance policy. What happened Mr N made a claim under his motor insurance policy and his car was deemed a total loss. Mr N eventua... (2 pages)View decision -
Decision Reference DRN-4718570
1 Jul 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-4718570 The complaint Mr G complains about the quality of a car supplied to him under a hire purchase agreement (“agreement”) with RCI Financial Services Limited trading as Mobilize Financial Services (“MFS”). What happened In January 2022 Mr G entered into an agreement with MFS for a ... (3 pages)View decision -
Decision Reference DRN-4676589
1 Jul 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4676589 The complaint Mr and Mrs A are unhappy that AXA Insurance UK Plc is seeking to proportionately reduce the settlement they are due under a claim they made for subsidence damage to their home. What happened Mr and Mrs A held a home insurance policy with AXA which was incepted in... (4 pages)View decision
