We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359538 results
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Decision Reference DRN-4884298
2 Jul 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4884298 The complaint Mr R complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In October 2022 Mr R acquired a used car through a conditional sale agreement financed by Moneybarn. Mr R said ... (4 pages)View decision -
Decision Reference DRN-4601936
2 Jul 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4601936 The complaint Mr and Mrs D complain that HSBC UK Bank Plc wrote to Mrs D to say she had opted to receive online statements of their account, when this was incorrect. What happened Mr and Mrs D hold a joint account with HSBC. Mr D opted for online banking several years ago, but... (2 pages)View decision -
Decision Reference DRN-4884169
2 Jul 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4884169 The complaint Mr B has complained about Royal & Sun Alliance Insurance Limited (RSA) as he feels it handled his water leak claim badly, including causing delays which resulted in costs being incurred. What happened Mr B suffered a bereavement in 2022 and around that time he... (3 pages)View decision -
Decision Reference DRN-4843148
2 Jul 2024 Openwork Limited Not upheldMortgagesDRN-4843148 The complaint This complaint’s about a mortgage that Mr and Mrs C took out based on advice given by Openwork Limited trading as The Openwork Partnership (TOP) in 2022. They say they should have been steered towards a five-year fixed rate rather than a two-year deal. What happen... (3 pages)View decision -
Decision Reference DRN-4785737
2 Jul 2024 esure Insurance Limited UpheldInsuranceDRN-4785737 The complaint Ms J has complained about her car insurer esure Insurance Limited (Esure). She feels it undervalued her car, which had been declared a total loss, and delayed paying her the settlement it did offer. What happened Ms J had an accident, made a claim and Esure felt t... (3 pages)View decision -
Decision Reference DRN-4500521
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4500521 The complaint Mr M complains that Lloyds Bank PLC closed his accounts without providing an explanation. Mr M says this caused him stress, affected his health and impacted his credit score. What happened The detailed background of this complaint is well known to both parties. So... (4 pages)View decision -
Decision Reference DRN-4805251
2 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4805251 The complaint Mr W complains that Monzo Bank Ltd closed his account. Mr W is also unhappy that Monzo asked him to provide identification so that it could process a data subject access request. Mr W wants his account reopened and compensation. What happened The detailed backgrou... (3 pages)View decision -
Decision Reference DRN-4857337
1 Jul 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4857337 The complaint Miss J complains that Nationwide Building Society was irresponsible when it offered her two credit card accounts. What happened Nationwide opened a credit card account for Miss J on 14 February 2019 with a credit limit of £750. It increased her credit limit to £1,... (5 pages)View decision -
Decision Reference DRN-4537812
1 Jul 2024 Tesla Financial Services Limited Not upheldConsumer CreditDRN-4537812 The complaint Mr G complains that Tesla Financial Services Limited (TFS) mis-sold him a car. What happened In December 2022 Mr G entered into a regulated conditional sale agreement with TFS to finance his purchase of a car. He says that all of his previous cars had had an ultra... (3 pages)View decision -
Decision Reference DRN-4873631
1 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4873631 The complaint Miss K complains that Santander UK Plc (Santander) won’t refund money she lost in a job scam. What happened What Miss K says: Miss K was looking to earn some extra money and was contacted by someone about a job opportunity. The job was to complete optimisation of ... (4 pages)View decision
