We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354447 results
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Decision Reference DRN-5216238
16 Dec 2024 Handelsbanken Wealth & Asset Management Limited UpheldInvestmentsDRN-5216238 The complaint Mr A complains that Handelsbanken Wealth & Asset Management Limited trading as Handelsbanken Wealth Management (referred to hereafter as ‘HWM’) has acted unreasonably in relation to the transfer of his investment ISA. What happened Mr A and his wife were e... (5 pages)View decision -
Decision Reference DRN-5060326
16 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5060326 The complaint Mr E has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In August 2022 Mr E entered into a two-year fixed sum loan agreement ... (4 pages)View decision -
Decision Reference DRN-5216117
16 Dec 2024 ClearBank Limited Not upheldBanking and PaymentsDRN-5216117 The complaint S is unhappy ClearBank Limited, trading as Tide, will not refund £37,775 that it lost as the result of two scams. Mr Y has brought the complaint on behalf of S and through a representative. For ease of reading I will refer solely to Mr Y in this decision. What ... (4 pages)View decision -
Decision Reference DRN-5216130
16 Dec 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5216130 The complaint Miss M is unhappy that Sainsbury’s Bank Plc won’t accept her written request to close her account and that they require her to call them to do so. What happened Miss M opened a savings account with Sainsbury’s via telephone in 2012. The terms and conditions of ... (2 pages)View decision -
Decision Reference DRN-4976908
16 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4976908 The complaint Mrs H has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which she paid for with credit it provided. What happened In April 2023 Mrs H entered into a two-year fixed sum loan agreemen... (5 pages)View decision -
Decision Reference DRN-5161188
16 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5161188 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard sent him paper statements despite him not requesting these. He’s also unhappy that he’s receiving correspondence from Barclaycard with only is initial on it. In addition, he’s unhappy about the cus... (4 pages)View decision -
Decision Reference DRN-4978843
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978843 The complaint Mr W complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to repair or replace the car. What happened Mr W entered a conditional sale agreement in August 2023 to acquire a used car. ... (3 pages)View decision -
Decision Reference DRN-5208303
16 Dec 2024 Nelson Insurance Company Ltd Not upheldInsuranceDRN-5208303 The complaint Mr M is complaining that Nelson Insurance Company Ltd (Nelson) declined a claim he made on his commercial vehicle insurance policy. Nelson used another company to handle the claim on its behalf. But I shall refer to anything that company did as being done by Ne... (2 pages)View decision -
Decision Reference DRN-5213622
16 Dec 2024 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-5213622 The complaint Mr B has complained about the high fees charged for the advice he was given to transfer his pensions by HARBOUR ROCK CAPITAL LIMITED trading as Portafina. What happened I issued my provisional decision on this complaint on 29 November 2024. The background and ... (7 pages)View decision -
Decision Reference DRN-5158955
16 Dec 2024 Assurant General Insurance Limited UpheldInsuranceDRN-5158955 The complaint Mr S complains that Assurant General Insurance Limited (‘Assurant’) mishandled his claim on a mobile phone insurance policy. What happened Mr M had a phone insured with Assurant. Each claim was subject to an excess of £100.00. On about 12 August 2024, Mr S re... (3 pages)View decision
