We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356013 results
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Decision Reference DRN-4872422
4 Sep 2024 EB ASSOCIATES GROUP LIMITED UpheldPensions and AnnuitiesDRN-4872422 The complaint Mr B complains that some advice he received from EB Associates Group Limited regarding the consolidation and investment of his pension savings was inappropriate. What happened Mr B has been assisted in making his complaint by a claims management company. But in... (3 pages)View decision -
Decision Reference DRN-4960311
4 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4960311 The complaint Ms L complains that Lloyds Bank PLC (“Lloyds”) won’t refund money she lost when she fell victim to a scam. Ms L is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to bot... (3 pages)View decision -
Decision Reference DRN-4958745
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4958745 The complaint Ms L complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. Ms L is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties and h... (3 pages)View decision -
Decision Reference DRN-5003290
4 Sep 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5003290 The complaint Mr and Mrs S have complained that Aviva Insurance Limited declined a claim they made on a travel insurance policy linked to a bank account. As it is Mr S leading on the complaint, I will mostly just be referring to him in this decision. What happened On 8 Feb... (3 pages)View decision -
Decision Reference DRN-4947381
4 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4947381 The complaint Mr M has complained about the way Mitsubishi HC Capital UK Plc (“MHCC”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit Act... (7 pages)View decision -
Decision Reference DRN-4999288
4 Sep 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4999288 The complaint Mr D says Zopa Bank Limited irresponsibly lent to him. What happened Mr D took out a credit card from Zopa in February 2023. He was given a credit limit of £1,000. He says he should not have been given the card as he had recently opened four new accounts and he... (3 pages)View decision -
Decision Reference DRN-4968822
4 Sep 2024 Tuto Money Limited Not upheldInsuranceDRN-4968822 The complaint Mrs T is unhappy with the service she received when Tuto Money Limited sold her a life insurance policy, and life and critical illness policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I’ll f... (3 pages)View decision -
Decision Reference DRN-4960088
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4960088 The complaint Ms Q complains Revolut Ltd unfairly blocked her account and refused to release the funds they held. She wants the funds returned to her and compensation for the impact their actions had on her. What happened Ms Q held an account with Revolut. In April 2024 Revo... (3 pages)View decision -
Decision Reference DRN-5002652
4 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5002652 The complaint Mr T has complained about the market value Ageas Insurance Limited offered when it settled his claim as a total loss in October 2023. Mr T made a claim under his commercial van insurance policy. What happened In October 2023 Mr T made a claim for damage to his ... (5 pages)View decision -
Decision Reference DRN-4838098
4 Sep 2024 Platform Funding Limited Not upheldMortgagesDRN-4838098 The complaint Mr K complains about what happened when he asked Platform Funding Limited to extend the term of his interest only Buy To Let (“BTL”) mortgage for a short period, to allow him to sell the property. He said he was paying each month, but Platform marked his credit... (4 pages)View decision
