We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356013 results
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Decision Reference DRN-4883777
5 Sep 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4883777 The complaint Mr A is complaining about Capital One (Europe) plc because it’s not increased the credit limit on his credit card. What happened Mr A has a credit card account with Capital One with a credit limit of £200. He’s held the account for some time and is dissatisfied... (2 pages)View decision -
Decision Reference DRN-4912741
5 Sep 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4912741 The complaint Mr and Mrs J’s complaint relates to a mortgage they had with Bank of Scotland plc trading as Halifax (BoS). They are unhappy that BoS would not lend them the amount they needed to purchase their new home, which meant they were unable to port the interest rate p... (4 pages)View decision -
Decision Reference DRN-4956769
5 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4956769 The complaint Mr S complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of a scam. Mr S’s complaint has been brought by a representative on his behalf but, for clarity, I will mostly refer to Mr S in this decision. What happened In mid-2021... (7 pages)View decision -
Decision Reference DRN-4778338
5 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778338 The complaint Mr C complains Hargreaves Lansdown Asset Management Limited (HL) failed to provide sufficient information about a fund he invested in through its Multi-Manager Income & Growth fund. He says he relied on information when investing and has now suffered losses... (5 pages)View decision -
Decision Reference DRN-5004224
5 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5004224 The complaint Mr D complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In mid-2017, Mr D says a relative of his introduced him to someone who offered him the chance to invest in property with them. Mr D says he ... (2 pages)View decision -
Decision Reference DRN-4833648
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4833648 The complaint Ms S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In March 2023, Ms S says she came across an article where a well-known television presenter had written about making money through cryptocurrency. ... (3 pages)View decision -
Decision Reference DRN-4722188
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4722188 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In April 2023, Mr K received a text message that appeared to be intended for someone else. He replied that the person sending the message appeared to... (4 pages)View decision -
Decision Reference DRN-5004133
4 Sep 2024 Great Western Credit Union Limited Not upheldConsumer CreditDRN-5004133 The complaint Mr R complains that Great Western Credit Union Limited (“GWCU”) has unfairly: pressured him for repayments on a loan; charged him loan interest; dealt with subsequent loan applications; closed the branch he used and is no longer offering face-to-face ba... (5 pages)View decision -
Decision Reference DRN-4834562
4 Sep 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4834562 The complaint Mr M has complained about the way that The Co-operative Bank Plc handled fraud on his account. What happened In December 2023, Mr M’s account was taken over by fraudsters, who used it to receive and try to forward on the proceeds of fraud. The Co-op blocked the... (2 pages)View decision -
Decision Reference DRN-4752964
4 Sep 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-4752964 The complaint Miss W complains about a vehicle she acquired with finance provided by CA Auto Finance UK Ltd. What happened In April 2023 Miss W entered into a regulated personal contract purchase agreement (“the agreement”) with CA Auto Finance in relation to a used vehicle.... (3 pages)View decision
