We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4971450
2 Sep 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4971450 The complaint Mr H complains that Zopa Bank Limited was irresponsible in its lending to him. What happened Mr H was provided with a £15,000 loan by Zopa in March 2023. He was then provided with a credit card with a large limit in July 2023. He said that his credit file would... (3 pages)View decision -
Decision Reference DRN-4929273
2 Sep 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4929273 The complaint Mrs I is unhappy as she says that Great Lakes Insurance UK Limited didn’t give her an appropriate level of assistance when she sustained an injury abroad. What happened Mrs I sustained an injury to her face whilst she was on holiday when she fell and her glasse... (3 pages)View decision -
Decision Reference DRN-4947893
2 Sep 2024 U K Insurance Limited Not upheldInsuranceDRN-4947893 The complaint Mr A complains U K Insurance Limited trading as Churchill Insurance (“Churchill”) has treated him unfairly by declining to continue to speak with him on the phone. What happened The details of this complaint are well known to both parties, so I won’t repeat th... (2 pages)View decision -
Decision Reference DRN-4931564
2 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4931564 The complaint Mrs C complains that Barclays Bank UK PLC wrote to her in April 2024 asking if she still wanted the third party authority (TPA) on her accounts. She says she was unaware that there was a TPA set up. What happened Barclays sent Mrs C a letter in April 2024, aski... (2 pages)View decision -
Decision Reference DRN-4849329
2 Sep 2024 Marks & Spencer Financial Services plc Not upheldBanking and PaymentsDRN-4849329 The complaint Mrs W complains that Marks & Spencer Financial Services Plc (M&S) won’t remove her data from their systems. What happened Mrs W had an account with M&S which was later passed to a debt management company (DMC). Mrs W has since settled this debt and ... (2 pages)View decision -
Decision Reference DRN-4941710
2 Sep 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4941710 The complaint Miss M has complained about the way Admiral Insurance (Gibraltar) Limited dealt with a claim she made against her car insurance policy. What happened Miss M made a claim to her insurer Admiral when she was involved in an incident. Miss M complained to Admiral a... (2 pages)View decision -
Decision Reference DRN-4967897
2 Sep 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4967897 The complaint Mrs S complains that Brent Shrine Credit Union Limited trading as My Community Bank (MCB) have irresponsibly lent to her. What happened Mrs S was approved for a £7,000 personal loan in February 2024 by MCB. Mrs S says that MCB irresponsibly lent to her. Mrs S m... (4 pages)View decision -
Decision Reference DRN-4840611
2 Sep 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4840611 The complaint Mr H is being represented by his wife. He’s complaining about American Express Services Europe Limited (AESEL) because it applied interest to his credit card account that he wasn’t aware of. What happened Mr H had a credit card with AESEL. His wife was a second... (2 pages)View decision -
Decision Reference DRN-4970953
2 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4970953 The complaint Miss P complains HSBC UK Bank plc trading as first direct (HSBC) haven’t fairly compensated her for its mistake when dealing with a balance transfer. What happened Miss P says in late September 2023 she arranged with HSBC to instruct two balance transfers to tw... (2 pages)View decision -
Decision Reference DRN-4865129
2 Sep 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4865129 The complaint Mr G has complained about Ageas Insurance Limited’s decision to reject a claim he made under his car insurance telematics policy. What happened Mr G bought a telematics car insurance policy with Ageas. He was involved in an incident and made a claim to Ageas. A... (2 pages)View decision
