We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4953487
2 Sep 2024 Clydesdale Bank Plc UpheldMortgagesDRN-4953487 The complaint Mrs R complains that Clydesdale Bank Plc trading as Virgin Money caused a data breach by sending details of her home address to her estranged husband. She says that although there have, so far, been no incidents of contact or harassment from her ex-husband, she... (4 pages)View decision -
Decision Reference DRN-4802099
2 Sep 2024 Commsave Credit Union Limited Not upheldConsumer CreditDRN-4802099 The complaint Mr K complains that Commsave Credit Union Limited (Commsave) were unreasonable to ask him to make payments towards his account balance when he was in financial difficulties and that correspondence they sent him was threatening. He’s also concerned about “Paysto... (2 pages)View decision -
Decision Reference DRN-4952142
2 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4952142 The complaint A company, which I’ll refer to as R, complains that Lloyds Bank PLC (Lloyds) unfairly withdrew its overdraft. In bringing this complaint, R is represented by its director who I’ll refer to as Mr B What happened There’s little dispute between the parties about... (6 pages)View decision -
Decision Reference DRN-4967514
2 Sep 2024 Madison CF UK Limited Not upheldBanking and PaymentsDRN-4967514 The complaint Mr R says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened Mr R opened a credit card with 118 118 Money on 3 March 2022. He was given a £600 credit limit. This was increased to £2,000 on 25 November 2022 and to £4,000 on... (3 pages)View decision -
Decision Reference DRN-4971120
2 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4971120 The complaint Mr E complains that Wise Payments Limited blocked and closed his account. Mr E is also unhappy about the amount of time it took Wise to release money held his account back to him and the service Wise provided. What happened Mr E had two personal accounts with... (4 pages)View decision -
Decision Reference DRN-4976201
2 Sep 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4976201 The complaint Mr K has complained that Royal & Sun Alliance Insurance Limited (“RSA”) declined a claim he made under his contents insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable ... (2 pages)View decision -
Decision Reference DRN-4976550
2 Sep 2024 EUI Limited UpheldInsuranceDRN-4976550 The complaint Mr D complains that EUI Limited (EUI) failed to make clear that a discount would be removed if he didn’t install a telematics device by the date advised, under his motor insurance policy. What happened Mr D agreed a telematics policy online through EUI as his ... (5 pages)View decision -
Decision Reference DRN-4609400
2 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4609400 The complaint The trustees of a pension scheme, which I will refer to as T or simply ‘the trust’, complain that Barclays Bank UK Plc wrongly closed the trust’s account then failed to send them the trust’s money. (I understand that the trust has three trustees – two individu... (7 pages)View decision -
Decision Reference DRN-4596280
2 Sep 2024 Plus500UK Ltd Not upheldInvestmentsDRN-4596280 The complaint Mr Z complains that Plus500 UK Limited (‘Plus500’) made certain instruments unavailable for trading for a time which caused him to lose money. And Plus500 didn’t give him information he asked for about when the instruments had been unavailable. What happened In... (5 pages)View decision -
Decision Reference DRN-4871202
2 Sep 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4871202 The complaint Miss J complains that Vanquis Bank Limited unfairly defaulted a credit card account she held with it and reported this to the credit reference agencies. What happened Miss J held a credit card account with Vanquis. Due to changes in her financial situation Miss... (3 pages)View decision
