We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 247 results
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Decision Reference DRN-4568646
6 Mar 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4568646 The complaint Mr and Mrs C complain that Hargreaves Lansdown Advisory Services Limited (HLAS) will not explain to them exactly how much of their own indirect investment in the Woodford Equity Income Fund (WEIF) has been returned to the portfolios they were invested in. What hap... (5 pages)View decision -
Decision Reference DRN-2926991
15 Jul 2021 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-2926991 The complaint Mr K complains on behalf of the Estate of Mrs K that the National Farmers’ Union Mutual Insurance Society Limited (NFU) won’t pay him the difference between the costs he incurred in legal action and what his advisors charged him. Mr K believes NFU should pay him a... (4 pages)View decision -
Decision Reference DRN-3589108
2 May 2023 Alan Steel (Asset Management) Limited UpheldInvestmentsDRN-3589108 The complaint Mrs P has complained about the advice she has received from Alan Steel (Asset Management) Limited (ASAM). In particular, she says that the advice to invest into the Woodford Equity Income Fund (WEIF) was not suitable for her. Mrs P is being represented with this c... (5 pages)View decision -
Decision Reference DRN-4442918
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4442918 The complaint Mr H complains that he is unable to identify the value and units associated with his exposure to the Woodford Equity Income Fund (WEIF). He complains Hargreaves Lansdown Asset Management Limited (HLAM) is responsible for his losses and therefore ought to be able t... (6 pages)View decision -
Decision Reference DRN4467448
18 Mar 2020 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr R’s complaint is mainly about the level of redress offered by Hargreaves Lansdown Asset Management Limited (‘Hargreaves’) for problems he faced in transferring his portfolio. backgroundI issued a detailed Provisional Decision (‘PD’) for this complaint on 27 January 2020. A copy of the P... (12 pages)View decision -
Decision Reference DRN-2771152
31 Mar 2022 Quigley & Partners Limited UpheldInvestmentsDRN-2771152 The complaint Mr D has complained to Quigley & Partners Limited (QPL) about losses to his self-invested personal pension (SIPP) and a lack of service, which resulted in unapproved fund switches and unplanned disinvestments to cover SIPP fees. What happened Mr D became a cli... (12 pages)View decision -
Decision Reference DRN-4034271
21 Apr 2023 British Gas Insurance Limited Not upheldInsuranceDRN-4034271 The complaint Mr S has complained about an engineer assigned by British Gas Insurance Limited (BGIL) who caused damage to his home while carrying out repairs to their boiler. Mr S is unhappy with the settlement BGIL has offered to repair the damage it accepts was caused by its ... (3 pages)View decision -
Decision Reference DRN-2725481
30 Mar 2021 Royal & Sun Alliance Insurance Plc Not upheldInsuranceDRN-2725481 The complaint Ms D and Mr M complain that Royal & Sun Alliance Insurance Plc (RSA) has unfairly declined a claim they made under the home emergency part of their Breakdown Protection Plan. What happened Ms D and Mr M’s Breakdown Protection Plan provides insurance cover for ... (3 pages)View decision -
Decision Reference DRN-1984215
11 Aug 2020 Zurich Insurance PLC Not upheldInsuranceDRN-1984215The complaintMr R complains about the way Zurich Insurance PLC has dealt with a claim on his marine insurance policy for damage to woodwork and an inflatable toy. What happenedMr R made a claim in April 2019 concerning damage to his boat equipment. The damage occurred after a fi... (2 pages)View decision -
Decision Reference DRN8726414
24 Mar 2014 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Ms H has complained about AXA Insurance UK Plc’s handling of her subsidence claim, made under her home insurance policy.backgroundI set out the background to and my findings about this complaint in my provisional decision issued in February 2014. The document is attached and forms part ... (7 pages)View decision