We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4729146
7 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4729146 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited (‘HL’) are misrepresenting the true net cost of one of the investment funds on his pension statement. What happened The investment in question that Mr D bought from HL was called the Woodford Equ... (4 pages)View decision -
Decision Reference DRN-4041929
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041929 The complaint Mr M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of his portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 2019... (2 pages)View decision -
Decision Reference DRN-4013385
24 Jul 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4013385 The complaint Mr G complains about investment advice Hargreaves Lansdown Advisory Services Limited (HL) gave him in 2018. In particular, he complains that the Woodford Equity Income Fund (WEIF) was recommended to him and he has now lost a considerable sum of money. What happene... (4 pages)View decision -
Decision Reference DRN9253988
7 Feb 2017 Hills Garages (Woodford) Ltd. Not upheldPayment protection insurance (PPI)Mr T complains that Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.backgroundIn August 2008 Mr T bought a car from Hills on hire-purchase. Hills sold him PPI with the credit. The pol... (2 pages)View decision -
Decision Reference DRN-3418190
22 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3418190 The complaint Mr H has complained that Hargreaves Lansdown Asset Management Limited (HL) mis-sold him his investment in the Woodford Patient Capital trust (WPCT). He’s also complained that HL heavily promoted the trust when it shouldn’t have done and that it hasn’t performed we... (3 pages)View decision -
Decision Reference DRN-4509608
30 Apr 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4509608 The complaint Mr O’s complaint against Hargreaves Lansdown Advisory Services Limited (“HL”) is about the investment advice he received in 2017. What happened Mr O had been a client of HL for some years when he requested advice from them in October 2017. Mr O’s wife (Mrs O) rece... (4 pages)View decision -
Decision Reference DRN-5207369
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207369 The complaint Mrs E has complained about the management of her son’s Junior ISAs (‘JISA’) by Murdoch Asset Management Limited (‘MAM’). She says there was a delay in the JISAs being set up and they didn’t perform as well as promised. Contrary to instructions, shares were sold... (10 pages)View decision -
Decision Reference DRN-4041939
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041939 The complaint Mrs M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of her portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 201... (3 pages)View decision -
Decision Reference DRN8761805
27 Feb 2017 Hills Garages (Woodford) Ltd. UpheldPayment protection insurance (PPI)Mr L says Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.background In June 2007 Mr L bought a car from Hills. He paid a large cash deposit and traded in a car. He took out hire-purch... (2 pages)View decision -
Decision Reference DRN-4509472
30 Apr 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsThe complaint Mrs O’s complaint against Hargreaves Lansdown Advisory Services Limited (“HL”) is about the investment advice she received in 2017. What happened Mrs O had been a client of HL for some years when she requested advice from them in October 2017. Mrs O’s husband (Mr O) received ... (4 pages)View decision
