We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN3704206
22 Jan 2016 Interactive Investor Trading Limited UpheldInvestment and pensionsMrs T has complained about the delays she has experienced in transferring an ISA and funds to Interactive Investor Trading Limited and the errors it made during the transfer. She also complains that she was unable to get an accurate breakdown of what had happened t... (4 pages)View decision -
Decision Reference DRN-4101094
27 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4101094 The complaint Mr B complains that Hargreaves Lansdown Advisory Services Limited (HL) wrongly advised him to invest in the Woodford Equity Income Fund (WEIF). What happened The WEIF The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 2013 to set up Woodford ... (8 pages)View decision -
Decision Reference DRN-4582525
12 Sep 2024 Hargreaves Lansdown Fund Managers Limited Not upheldInvestmentsDRN-4582525 The complaint Mr H complains about the decisions made by Hargreaves Lansdown Fund Managers Limited (HLFM) in respect of investments he held in Multi-Manager Funds (MMF) which it managed on his behalf. He is concerned about losses he made in a specific fund and believes HLFM ... (4 pages)View decision -
Decision Reference DRN-3097739
17 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-3097739 The complaint Mr M has complained about the management of his pension fund by Hargreaves Lansdown Asset Management Limited. He considers it didn’t take action to protect his capital or income, particularly during a period of market volatility. In effect, he considers it didn’t ... (4 pages)View decision -
Decision Reference DRN-5184780
3 Dec 2024 Alan Steel (Asset Management) Limited Not upheldInvestmentsDRN-5184780 The complaint Mr and Mrs R have complained about the advice they received from Alan Steel (Asset Management) Limited (‘ASAM’) regarding their investment in the Woodford Equity Income Fund (‘WEIF’). They have also complained about the information they received about the WEIF ... (5 pages)View decision -
Decision Reference DRN-3331637
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331637 The complaint Mrs P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed her investment portfolios. She feels that no work or active management was carried out during the periods of 2017 to 2019. She’s also unhappy that the Woodford Equity ... (7 pages)View decision -
Decision Reference DRN-4141733
5 Jun 2023 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-4141733 The complaint Mr G has complained about the length of time it took Embark Investment Services Limited to switch his pension with them to his new provider. He says the delays they caused resulted in him losing out on investment growth in his new pension. Mr G would like Embark t... (7 pages)View decision -
Decision Reference DRN-2443143
30 Mar 2021 House Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-2443143 The complaint Mr B has complained about the service he’s received from House Independent Financial Advisers Ltd (House IFA) in relation to the management and provision of advice concerning his investments in a personal pension. He’s complained that no advice has been provided s... (7 pages)View decision -
Decision Reference DRN-4689470
22 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4689470 The complaint Miss C complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading and insufficient information about the performance of a fund which she invested in through a Self-Invested Personal Pension (SIPP). She says she was given false reassurances a... (6 pages)View decision -
Decision Reference DRN-4729146
7 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4729146 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited (‘HL’) are misrepresenting the true net cost of one of the investment funds on his pension statement. What happened The investment in question that Mr D bought from HL was called the Woodford Equ... (4 pages)View decision
