We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 247 results
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Decision Reference DRN-1692193
25 Feb 2021 Financial Administration Services Limited Not upheldInvestmentsDRN-1692193 The complaint Mr C has complained about an investment he made through Financial Administration Services Limited (known as Fidelity). He’s said the investment was a higher risk than advertised and that it was sold to him as a long-term low risk investment. He’s also complained t... (4 pages)View decision -
Decision Reference DRN-4265108
15 Jan 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4265108 The complaint Mr C complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave him unsuitable advice to invest in the Woodford Equity Income Fund (WEIF), and then didn’t signpost issues with the fund later on. What happened In January 2016 Mr and Mrs C received inv... (4 pages)View decision -
Decision Reference DRN-3971794
18 Jul 2023 SPF Private Clients Limited Not upheldInvestmentsDRN-3971794 The complaint Mr C complains that SPF Private Clients Limited (“SPF”) didn’t act in his best interests after they recommended changes in his investment portfolio. What happened Mr C had been a client of SPF since 2011, receiving advice on his pension and ISA investments. In Jul... (3 pages)View decision -
Decision Reference DRN-4265107
15 Jan 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4265107 The complaint Mr C complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave him unsuitable advice to invest in the Woodford Equity Income Fund (WEIF), and then didn’t signpost issues with the fund later on. What happened In January 2016 Mr and Mrs C received inv... (4 pages)View decision -
Decision Reference DRN-3770263
3 Mar 2023 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-3770263 The complaint Mrs H complains that St James’s Place Wealth Management plc (SJPWM) gave initial advice that was unsuitable. Further Mrs H didn’t receive ongoing advice, despite paying a fee for it. Consequently, her portfolio wasn’t adjusted to reflect changes in the selected fu... (13 pages)View decision -
Decision Reference DRN-2566987
23 Apr 2021 Hargreaves Lansdown Advisory Services Limited UpheldPensions and AnnuitiesDRN-2566987 The complaint Ms R has complained about the service and advice she’s received from Hargreaves Lansdown Advisory Services Limited (HLAS), in the following terms: she didn’t receive an annual review between March 2018 and June 2019; HLAS has applied an incorrect lifetime allowanc... (7 pages)View decision -
Decision Reference DRN-3327711
22 Feb 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3327711 The complaint Mr A complains about the service he received from Hargreaves Lansdown Asset Management Limited (HLAM). What happened In 2018, Mr A transferred his investment holdings to HLAM from another provider. There was initially a problem with HLAM getting the original cost ... (4 pages)View decision -
Decision Reference DRN-3335407
11 Mar 2022 Landmark Financial Planning Limited Not upheldInvestmentsDRN-3335407 The complaint Ms T complains she was given unsuitable investment advice by Landmark Financial Planning Limited. She particularly feels that one of the funds it recommended carried too much risk and that she should have been advised to switch out of it sooner. So, she’d like the... (4 pages)View decision -
Decision Reference DRN-3085633
18 Jul 2022 Killik & Co LLP Not upheldInvestmentsDRN-3085633 The complaint Mrs B, through her representative Mr B, is complaining about the advice she was given in 2017 by Killik & Co LLP (Killik) to invest part of her individual savings account (ISA) into the Woodford Equity Income Fund (WEIF). She has said the WEIF was unsuitable f... (4 pages)View decision -
Decision Reference DRN-3091251
2 Apr 2024 Wilfred T. Fry (Personal Financial Planning) Limited Not upheldInvestmentsDRN-3091251 The complaint Mr J complains that Wilfred T Fry (Personal Financial Planning) Limited (Fry) failed in its duty of care because it didn’t tell him to sell some or all of his investment in the Woodford Equity Income Fund (WEIF) ahead of it being suspended and later closed. Mr J s... (4 pages)View decision