We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4553487
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4553487 The complaint Mrs K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised her to invest in the Woodford Income Focus Fund (WIFF). She says she made a substantial financial loss as a result of this advice and misleading information. And she’d like compensati... (7 pages)View decision -
Decision Reference DRN-3476984
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3476984 The complaint Mr K complains about an investment called the Woodford Income Focus Fund (WIFF) Hargreaves Lansdown Asset Management Limited (HLAM) promoted to him and which he invested in. What happened Mr K had a self-invested personal pension (SIPP) with HLAM. In May 2018 he i... (4 pages)View decision -
Decision Reference DRN-2728483
9 Apr 2021 Smith & Williamson Investment Management LLP Not upheldInvestmentsDRN-2728483 The complaint Ms H complains that Smith & Williamson Investment Management LLP (SWIM) wrongly advised her to take out a risk-based Junior ISA (for her grandson) and then mismanaged the investment. What happened Ms H said that SWIM invested most of her money in the Woodford ... (3 pages)View decision -
Decision Reference DRN-4299711
14 Aug 2023 Quilter Financial Services Ltd Not upheldInvestmentsDRN-4299711 The complaint Mr D has complained about delays he feels Quilter Financial Services Ltd (Quilter) caused in actioning his request to withdraw his Tax-Free Cash out of his pension. As a result of this he feels he has suffered significant financial loss which he wants Quilter to r... (5 pages)View decision -
Decision Reference DRN-4937968
7 Aug 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4937968 The complaint Mr W complains that St. James’s Place Wealth Management Plc (SJP) has not answered his questions about how it managed his pension portfolio, particularly in relation to certain losses his portfolio sustained in the UK Equity Fund portion of it. What happened In... (6 pages)View decision -
Decision Reference DRN-4778338
5 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778338 The complaint Mr C complains Hargreaves Lansdown Asset Management Limited (HL) failed to provide sufficient information about a fund he invested in through its Multi-Manager Income & Growth fund. He says he relied on information when investing and has now suffered losses... (5 pages)View decision -
Decision Reference DRN7655421
8 Mar 2016 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMs H complains Hargreaves Lansdown Asset Management Limited (HL) failed to process her instruction to invest her ISA-held funds into the CF Woodford Equity Income Fund (CF fund).backgroundThe background and circumstances of this complaint are set out within my provision... (4 pages)View decision -
Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision -
Decision Reference DRN-5207392
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207392 The complaint Mr F has complained about the service he received in the management of his portfolio from Murdoch Asset Management Limited (‘MAM’). To put the matter right Mr F would like to be put in the position he would have been in if he had invested in a FTSE 100 tracker ... (10 pages)View decision -
Decision Reference DRN-5005284
12 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5005284 The complaint Mrs B complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL). In particular, she complains about the advice it gave her to invest in two funds managed by Woodford because she says they weren’t suitable for a cauti... (8 pages)View decision
