We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4657747
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4657747 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) withheld information about concerns it had with a fund which he invested in through a Self-Invested Personal Pension (SIPP). He says HL put their loyalty with the fund manager ahead of the respo... (9 pages)View decision -
Decision Reference DRN-4728276
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4728276 The complaint Mr N complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr N said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4679209
15 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4679209 The complaint Mr H complains on behalf of his daughter (Miss H) that Hargreaves Lansdown Asset Management Limited (HL) inappropriately switched her cash child trust fund (CTF) into an unsuitable investment in a junior stocks and shares ISA (JISA). Mr H went on to say that he... (8 pages)View decision -
Decision Reference DRN-4425500
3 Jun 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4425500 The complaint Mr K complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD) of the Woodford Income Focus Fund (WIFF). He complains that it did not properly discharge its role, and if it had done, he would not have suffered the financial losses h... (10 pages)View decision -
Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision -
Decision Reference DRN-4748478
19 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4748478 The complaint Mr E complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. Mr E says HL failed to warn investors about problems with ... (9 pages)View decision -
Decision Reference DRN2007759
6 Dec 2017 Friends Life Limited UpheldInvestment and pensionsMr H is unhappy with the way Friends Life Limited dealt with his request to transfer his pension policy to a new provider.backgroundFriends Life received an instruction from the new provider on 20 February 2015 to sell the units Mr H held in two tracker funds.After ... (2 pages)View decision -
Decision Reference DRN-4546633
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4546633 The complaint Mr K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised him to invest in the Woodford Income Focus Fund (WIFF). He says he made a substantial financial loss as a result of this advice and misleading information. And he’d like compensation. ... (7 pages)View decision -
Decision Reference DRN-2792587
11 Mar 2022 LEBC Group Limited UpheldInvestmentsDRN-2792587 The complaint Mr D has complained about the advice he received from LEBC Group Limited to invest his pension the Woodford Equity Income Fund. What happened The facts are well known to the parties so I won’t repeat them in detail here. In summary LEBC advised Mr D in late 2017 w... (5 pages)View decision -
Decision Reference DRN-4553487
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4553487 The complaint Mrs K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised her to invest in the Woodford Income Focus Fund (WIFF). She says she made a substantial financial loss as a result of this advice and misleading information. And she’d like compensati... (7 pages)View decision
