We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4762137
5 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4762137 The complaint Ms B complains Hargreaves Lansdown Asset Management Limited (HL) failed to communicate the extent of the underperformance of a fund she was invested in through her ISA. She says it continued to promote the fund and she only realised the true position of the proble... (8 pages)View decision -
Decision Reference DRN-4787934
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4787934 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he purchased. He says he’s now made a substantial financial loss as a result of this misleading information and would like compensation. What happ... (7 pages)View decision -
Decision Reference DRN-4652000
5 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4652000 The complaint Mr H complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4663879
27 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663879 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted when HL was aware of concerns about the way the fund was being ... (8 pages)View decision -
Decision Reference DRN-4633943
13 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4633943 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr A said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-4854897
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsThe complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he transferred to it. Mr A said he’d now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (5 pages)View decision -
Decision Reference DRN-4777881
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777881 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the risk of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to inform him of the nature ... (8 pages)View decision -
Decision Reference DRN-4664153
15 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4664153 The complaint Mr H Hargreaves Lansdown Asset Management Limited’s (HL) promotion of the Woodford Equity Income Fund (WEIF). He says that the information HL had made available on its website regarding the WEIF’s performance was misleading and had been contributory to his inve... (9 pages)View decision -
Decision Reference DRN-4202458
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202458 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. He also complains that he was ... (4 pages)View decision -
Decision Reference DRN-4202513
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202513 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. Mrs H says she has lost money... (4 pages)View decision
