We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 247 results
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Decision Reference DRN-4141733
5 Jun 2023 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-4141733 The complaint Mr G has complained about the length of time it took Embark Investment Services Limited to switch his pension with them to his new provider. He says the delays they caused resulted in him losing out on investment growth in his new pension. Mr G would like Embark t... (7 pages)View decision -
Decision Reference DRN-2443143
30 Mar 2021 House Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-2443143 The complaint Mr B has complained about the service he’s received from House Independent Financial Advisers Ltd (House IFA) in relation to the management and provision of advice concerning his investments in a personal pension. He’s complained that no advice has been provided s... (7 pages)View decision -
Decision Reference DRN-2379059
25 Mar 2022 2 Plan Wealth Management Limited Not upheldInvestmentsDRN-2379059 The complaint Mr W complains that 2 Plan Wealth Management Limited (“2 Plan”) recommended he invest in the Woodford Equity Income Fund (“WEIF) and, furthermore, didn’t advise him to withdraw from it when there were signs of it failing. What happened Mr W first met with the advi... (3 pages)View decision -
Decision Reference DRN9253988
7 Feb 2017 Hills Garages (Woodford) Ltd. Not upheldPayment protection insurance (PPI)Mr T complains that Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.backgroundIn August 2008 Mr T bought a car from Hills on hire-purchase. Hills sold him PPI with the credit. The pol... (2 pages)View decision -
Decision Reference DRN-4041929
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041929 The complaint Mr M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of his portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 2019... (2 pages)View decision -
Decision Reference DRN-4041939
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041939 The complaint Mrs M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of her portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 201... (3 pages)View decision -
Decision Reference DRN-4013385
24 Jul 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4013385 The complaint Mr G complains about investment advice Hargreaves Lansdown Advisory Services Limited (HL) gave him in 2018. In particular, he complains that the Woodford Equity Income Fund (WEIF) was recommended to him and he has now lost a considerable sum of money. What happene... (4 pages)View decision -
Decision Reference DRN-4509608
30 Apr 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4509608 The complaint Mr O’s complaint against Hargreaves Lansdown Advisory Services Limited (“HL”) is about the investment advice he received in 2017. What happened Mr O had been a client of HL for some years when he requested advice from them in October 2017. Mr O’s wife (Mrs O) rece... (4 pages)View decision -
Decision Reference DRN8761805
27 Feb 2017 Hills Garages (Woodford) Ltd. UpheldPayment protection insurance (PPI)Mr L says Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.background In June 2007 Mr L bought a car from Hills. He paid a large cash deposit and traded in a car. He took out hire-purch... (2 pages)View decision -
Decision Reference DRN-3418190
22 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3418190 The complaint Mr H has complained that Hargreaves Lansdown Asset Management Limited (HL) mis-sold him his investment in the Woodford Patient Capital trust (WPCT). He’s also complained that HL heavily promoted the trust when it shouldn’t have done and that it hasn’t performed we... (3 pages)View decision