We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4624963
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624963 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs P said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4775466
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4775466 The complaint 1. Mr and Mrs F’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr and Mrs F invested £20,000 in the WEIF through their HL accounts when it launche... (45 pages)View decision -
Decision Reference DRN-4695320
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695320 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. When its performance declined, he considered selling but he w... (8 pages)View decision -
Decision Reference DRN-4743685
28 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4743685 The complaint Mrs S and the estate of Mr S complain about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”). Both Mrs S and her late husband, Mr S, invested in the WEIF through their accounts with HL. What happened ... (8 pages)View decision -
Decision Reference DRN-4961797
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961797 The complaint Mr T complains on behalf of his wife, Mrs T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund she bought in both her pension and ISA with them. Mr T says she has now made a financial loss as a result of... (7 pages)View decision -
Decision Reference DRN-4762137
5 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4762137 The complaint Ms B complains Hargreaves Lansdown Asset Management Limited (HL) failed to communicate the extent of the underperformance of a fund she was invested in through her ISA. She says it continued to promote the fund and she only realised the true position of the proble... (8 pages)View decision -
Decision Reference DRN-4201184
1 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4201184 The complaint Mrs B has complained that information she received from Hargreaves Lansdown Asset Management Limited (‘HL’) regarding the Woodford Income Focus Fund (‘WIFF’) caused her a loss. What happened Mrs B opened a SIPP account with HL in 2015. She chose to invest in t... (4 pages)View decision -
Decision Reference DRN-4652000
5 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4652000 The complaint Mr H complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4663879
27 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663879 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted when HL was aware of concerns about the way the fund was being ... (8 pages)View decision -
Decision Reference DRN-4673626
25 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673626 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr M said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision
