We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4724215
14 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4724215 The complaint Mr W complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund. He says that he’s now made a financial loss which would have been preventable had HL delivered good governance. Mr W would like HL to mak... (8 pages)View decision -
Decision Reference DRN-4689076
14 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4689076 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund he bought for his self-invested personal pension plan. Mr T says that he has now made a substantial financial loss because of this mislead... (7 pages)View decision -
Decision Reference DRN-4961826
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961826 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his two children, Mstr T and Miss T. He says they’ve now made a financial loss as a result of this misleading information and wou... (7 pages)View decision -
Decision Reference DRN-4718023
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4718023 The complaint Mr Z complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr Z said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-4706083
18 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706083 The complaint Mr F complains about Hargreaves Lansdown Asset Management Limited’s promotion of the Woodford Equity Income Fund (WEIF) and Woodford Income Focus Fund (WIFF). What happened The investments Mr F bought from HL were called the Woodford Equity Income Fund (WEIF) a... (9 pages)View decision -
Decision Reference DRN-2933532
15 Feb 2022 Financial Administration Services Limited Not upheldInvestmentsDRN-2933532 The complaint Mr B’s unhappy that he was drawn into high risk investment and wasn’t provided with adequate advice from Financial Administration Services Limited (“Fidelity”). What happened The facts aren’t in dispute. In summary Mr B had some previous investment experience and ... (2 pages)View decision -
Decision Reference DRN-4774195
17 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4774195 The complaint Mrs G complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual i... (8 pages)View decision -
Decision Reference DRN-4775466
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4775466 The complaint 1. Mr and Mrs F’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr and Mrs F invested £20,000 in the WEIF through their HL accounts when it launche... (45 pages)View decision -
Decision Reference DRN-4693457
7 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4693457 The complaint Mr J complains about Hargreaves Lansdown Asset Management Limited’s (HL) promotion of certain investment. Mr J says HL continued to advertise the funds in their wealth lists even after they ceased to believe that the funds had potential to perform. Mr J is also... (10 pages)View decision -
Decision Reference DRN-4961797
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961797 The complaint Mr T complains on behalf of his wife, Mrs T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund she bought in both her pension and ISA with them. Mr T says she has now made a financial loss as a result of... (7 pages)View decision
