We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-2933532
15 Feb 2022 Financial Administration Services Limited Not upheldInvestmentsDRN-2933532 The complaint Mr B’s unhappy that he was drawn into high risk investment and wasn’t provided with adequate advice from Financial Administration Services Limited (“Fidelity”). What happened The facts aren’t in dispute. In summary Mr B had some previous investment experience and ... (2 pages)View decision -
Decision Reference DRN-4718023
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4718023 The complaint Mr Z complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr Z said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4774195
17 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4774195 The complaint Mrs G complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual i... (8 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4693457
7 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4693457 The complaint Mr J complains about Hargreaves Lansdown Asset Management Limited’s (HL) promotion of certain investment. Mr J says HL continued to advertise the funds in their wealth lists even after they ceased to believe that the funds had potential to perform. Mr J is also... (10 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4778863
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778863 The complaint Mr G complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA and a share dealing account. He says it had a conflict of interest when continuing to promote the fund ... (9 pages)View decision -
Decision Reference DRN-4715842
5 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4715842 The complaint Mrs A complains Hargreaves Lansdown Asset Management Limited (HL) mis-represented the risks of two funds, which she invested in through an ISA. She was convinced by heavy promotion and marketing to put her savings in the funds but has now suffered losses. What... (9 pages)View decision
