We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 323 results
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Decision Reference DRN-4350098
11 Oct 2024 Succession Wealth Management Ltd Not upheldPensions and AnnuitiesDRN-4350098 The complaint Mr M complains about the suitability of the advice provided to him by Succession Wealth Management Ltd trading as Succession Wealth (“SWM”) in relation to the Woodford Equity Income fund (the WEIF). What happened Your text here In 2016 Mr M met with a firm, tha... (6 pages)View decision -
Decision Reference DRN-3397195
1 Mar 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-3397195 The complaint Mrs and Mr C say Hargreaves Lansdown Advisory Service Limited (HLAS) made an unsuitable recommendation to invest in the Woodford Income Focus Fund (WIFF). What happened In May 2018, Mrs and Mr C sought one-off advice from HLAS about Mr C’s HL Vantage SIPP (valued ... (6 pages)View decision -
Decision Reference DRN-3394882
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3394882 The complaint Mr G complains that Hargreaves Lansdown Asset Management Limited (HLAM) didn’t let him know that the Woodford Patient Capital Trust (WPCT) invested in many of the same companies as the Woodford Equity Income Fund (WEIF). He complains this meant that the WPCT was s... (4 pages)View decision -
Decision Reference DRN-2273361
27 Nov 2020 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-2273361 The complaint Miss B complains that Hargreaves Lansdown Asset Management Ltd (the business) failed to open a separate savings account as instructed by her. She’s unhappy that it failed to pay her monthly contribution into a savings plan, and instead paid this into her Stocks an... (5 pages)View decision -
Decision Reference DRN-3331703
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331703 The complaint Mr P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed his investment portfolios. He feels that no work or active management was carried out during the periods of 2017 to 2019. He’s also unhappy that the Woodford Equity Inc... (11 pages)View decision -
Decision Reference DRN-4729069
9 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4729069 The complaint Mr G complains that Hargreaves Lansdown Advisory Services Limited (‘HLAS’) were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within his investment portfolios. Mr G states that its inclusion within his portfolio did not represent... (8 pages)View decision -
Decision Reference DRN-4729086
9 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4729086 The complaint Mr G complains on behalf of his wife, Mrs G, that Hargreaves Lansdown Advisory Services Limited (‘HLAS’) were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within her investment portfolios. Mr G states that its inclusion within h... (8 pages)View decision -
Decision Reference DRN-4696806
26 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4696806 The complaint Mr O complains on behalf of his son, Master O, that Hargreaves Lansdown Asset Management Limited (‘HLAM’) is in part responsible for the losses he suffered from having monies invested in the Woodford Equity Income Fund (WEIF). Mr O says that Hargreaves Lansdown... (4 pages)View decision -
Decision Reference DRN-3458803
11 Nov 2022 Sense Network Limited Not upheldInvestmentsDRN-3458803 The complaint Mrs and Mr M complain about the advice and service they received from Five Wealth Limited, an appointed representative of Sense Network Limited, collectively referred to as “the business”. In summary, they say the business: Failed to monitor their portfolio. Gav... (6 pages)View decision -
Decision Reference DRN7747369
5 Jan 2016 Hill's Garages (Woodford) Limited Not upheldPayment protection insurance (PPI)Mr B complains that Hill’s Garages (Woodford) Limited (“Hill’s Garages”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a car.backgroundMr B took out a loan to buy a car in June 2008 and was sold a single-premium... (2 pages)View decision
