We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 232 results
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Decision Reference DRN-4695320
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695320 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. When its performance declined, he considered selling but he w... (8 pages)View decision -
Decision Reference DRN2007759
6 Dec 2017 Friends Life Limited UpheldInvestment and pensionsMr H is unhappy with the way Friends Life Limited dealt with his request to transfer his pension policy to a new provider.backgroundFriends Life received an instruction from the new provider on 20 February 2015 to sell the units Mr H held in two tracker funds.After ... (2 pages)View decision -
Decision Reference DRN-4698099
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4698099 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4645239
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4645239 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr H said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4787934
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4787934 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he purchased. He says he’s now made a substantial financial loss as a result of this misleading information and would like compensation. What happ... (7 pages)View decision -
Decision Reference DRN-4202458
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202458 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. He also complains that he was ... (4 pages)View decision -
Decision Reference DRN-4202513
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202513 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. Mrs H says she has lost money... (4 pages)View decision -
Decision Reference DRN-2728483
9 Apr 2021 Smith & Williamson Investment Management LLP Not upheldInvestmentsDRN-2728483 The complaint Ms H complains that Smith & Williamson Investment Management LLP (SWIM) wrongly advised her to take out a risk-based Junior ISA (for her grandson) and then mismanaged the investment. What happened Ms H said that SWIM invested most of her money in the Woodford ... (3 pages)View decision -
Decision Reference DRN-2792587
11 Mar 2022 LEBC Group Limited UpheldInvestmentsDRN-2792587 The complaint Mr D has complained about the advice he received from LEBC Group Limited to invest his pension the Woodford Equity Income Fund. What happened The facts are well known to the parties so I won’t repeat them in detail here. In summary LEBC advised Mr D in late 2017 w... (5 pages)View decision -
Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision