We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 232 results
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Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-4624844
7 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624844 The complaint Mr L1 complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his children, Mr L and Miss L. He says they’d now made a substantial financial loss as a result of this misleading information and ... (8 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4723920
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723920 The complaint Mrs A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mrs A maint... (8 pages)View decision -
Decision Reference DRN-4732311
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732311 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the performance and promotion of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to info... (8 pages)View decision -
Decision Reference DRN-2933532
15 Feb 2022 Financial Administration Services Limited Not upheldInvestmentsDRN-2933532 The complaint Mr B’s unhappy that he was drawn into high risk investment and wasn’t provided with adequate advice from Financial Administration Services Limited (“Fidelity”). What happened The facts aren’t in dispute. In summary Mr B had some previous investment experience and ... (2 pages)View decision -
Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision -
Decision Reference DRN-4425500
3 Jun 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4425500 The complaint Mr K complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD) of the Woodford Income Focus Fund (WIFF). He complains that it did not properly discharge its role, and if it had done, he would not have suffered the financial losses h... (10 pages)View decision