We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3392490
23 Mar 2022 Aspen Insurance UK Limited UpheldInsuranceDRN-3392490 The complaint Mr C has complained about Aspen Insurance UK Limited, which provides the insurance for the block of flats he lives in. Mr C owns his flat and the management company for the block is Aspen’s policyholder. Mr C is unhappy about the work Aspen did at his flat after i... (12 pages)View decision -
Decision Reference DRN-3356892
23 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3356892 The complaint The complaint has been brought to us by Ms B, Ms N and Ms S. They are directors of a limited company, M, and they act on its behalf. M’s complaint concerns around 60 bank accounts which were held with TSB Bank Plc. Over the last few years there have been difficult... (6 pages)View decision -
Decision Reference DRN-3392452
23 Mar 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3392452 The complaint Mr W complains Barclays Bank UK PLC (trading as Barclaycard) incorrectly recorded a default against his credit card account and gave him poor customer service, which caused him distress, inconvenience and financial loss. What happened Mr W had two Barclaycard cred... (4 pages)View decision -
Decision Reference DRN-3392363
23 Mar 2022 Zurich Insurance PLC UpheldInsuranceDRN-3392363 The complaint Mr A has complained about his property insurer, Zurich Insurance PLC because when he made a claim for theft following a burglary it cancelled his policy to a date before the burglary occurred, and declined his claim. What happened Mr A suffered a burglary at his h... (5 pages)View decision -
Decision Reference DRN-3392268
23 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3392268 The complaint A limited company which I’ll refer to as ‘B’ complains about the actions of National Westminster Bank Plc as the recipient bank of funds B was tricked into sending as the result of a scam. Mr S, who is a director of B, brings the complaint on B’s behalf. For ease ... (3 pages)View decision -
Decision Reference DRN-3370733
23 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3370733 The complaint Miss C and Mr W complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they says was misrepresented to them by the supplier. What happene... (6 pages)View decision -
Decision Reference DRN-3379438
23 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3379438 The complaint Ms H complains about U K Insurance Limited’s handling of a claim under her home insurance policy. What happened Ms H has a home insurance policy underwritten by UKI which covers her contents and buildings, amongst other things. She made a claim in 2013, relating t... (8 pages)View decision -
Decision Reference DRN-3173976
23 Mar 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3173976 The complaint Mr S complains that Halifax Share Dealing Limited (“HSDL”) didn’t get the price it should have done when processing the sale of his shares. What happened Mr S had an execution only share dealing account with HSDL. In March 2020 he attempted to get online access to... (6 pages)View decision -
Decision Reference DRN-3391978
23 Mar 2022 Alan Boswell Insurance Brokers Limited UpheldInsuranceDRN-3391978 The complaint Mrs L has complained about her property insurance broker, Alan Boswell Insurance Brokers Limited (ABIB). In short, when it arranged an insurance policy for Mrs L, it misrepresented the risk she presented and the insurer later avoided her policy (treated it as thou... (7 pages)View decision -
Decision Reference DRN-3220205
23 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3220205 The complaint Mr D complains that AvantCredit of UK, LLC (trading as “AvantCredit”) did not process payments made by him and incorrectly cancelled a payment plan that he had with it on a number of occasions causing him stress and anxiety. What happened Mr D agreed a payment pla... (2 pages)View decision
