We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3393328
24 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3393328 The complaint Ms K complaints that HSBC UK Bank Plc won’t refund money she lost when she fell victim to a scam. What happened In February 2019, Ms K was contacted by someone claiming to be from HMRC, but it turned out this person was a scammer. Ms K says the caller told her tha... (11 pages)View decision -
Decision Reference DRN-3390643
24 Mar 2022 Unum Ltd UpheldInsuranceDRN-3390643 The complaint Mr A is unhappy Unum Ltd declined his claim on his income protection policy. What happened Mr A is a dentist. He became unwell and signed off work from 27 May 2019 due to anxiety and depression. So he made a claim on his income protection policy which would pay a ... (3 pages)View decision -
Decision Reference DRN-3382055
24 Mar 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3382055 The complaint Mr F complains about the quality of a car supplied to him by PSA Finance UK Limited (“PSA”). What happened Mr F is represented in his complaint by his partner, who I will refer to as “Ms W”. In September 2019 Mr F entered into a hire purchase agreement with PSA. U... (8 pages)View decision -
Decision Reference DRN-3206943
24 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3206943 The complaint Mr L complains that Loans 2 Go Limited lent to him in an irresponsible manner. What happened Mr L was given two loans by Loans 2 Go. He first borrowed £750 in August 2018 and agreed to repay the loan in 18 monthly instalments. Around seven months later Mr L refina... (3 pages)View decision -
Decision Reference DRN-3359432
24 Mar 2022 TM Advances Limited UpheldConsumer CreditDRN-3359432 The complaint Mr L complains that TM Advances Limited (TM) lent him money on a high interest loan which he was unable to afford to repay. What happened Mr L was provided by TM with a loan on 11 October 2019, for £3,000 repayable at the rate of £249 a month over 40 months. He re... (4 pages)View decision -
Decision Reference DRN-3394711
24 Mar 2022 Elevate Portfolio Services Limited UpheldInvestmentsDRN-3394711 The complaint Mr K complains that Elevate Portfolio Services Limited, trading as Elevate, failed to fully encash his individual savings account (ISA) in good time, and this caused him a financial loss and distress. What happened In January 2020, Mr K wrote to Elevate and asked ... (4 pages)View decision -
Decision Reference DRN-3362545
24 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3362545 The complaint Mrs R complains that because she doesn’t have a mobile phone, she’s not able to fully access and operate her Santander UK Plc bank accounts online. As one of those accounts is held jointly with Mr R, we’ve obtained his consent to us looking into this complaint, bu... (12 pages)View decision -
Decision Reference DRN-3393657
24 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3393657 The complaint and background Ms N complained to Halifax about her overdraft facility. She said Halifax hadn’t treated her fairly. She was unhappy with the charges and interest added to her account and that Halifax had closed and defaulted her account. Ms N says that Halifax tol... (2 pages)View decision -
Decision Reference DRN-2847976
24 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-2847976 The complaint Mr G complains he was given negligent advice by Portal Financial Services LLP to transfer the benefits of his occupational pension scheme to a self-invested personal pension, causing him a financial loss. Mr S is represented in this complaint by a claims managemen... (7 pages)View decision -
Decision Reference DRN-3379545
24 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3379545 The complaint Mr R has complained MotoNovo Finance Limited has continued to ask him to pay a hire purchase agreement after he told them he’d not taken possession of the car. What happened MotoNovo started to ask Mr R to make repayments on a hire purchase agreement he’d taken ou... (3 pages)View decision
