We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3207569
25 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3207569 The complaint Ms H says Morses Club PLC lent to her irresponsibly. She says that she was in financial difficulty when Morses approved the loans. She thinks that it should’ve seen this and not lent to her. What happened This complaint is about seven home collected loans Morses p... (4 pages)View decision -
Decision Reference DRN-3388295
25 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3388295 Complaint Miss G has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Miss G with a loan for £1,000.00 in ... (2 pages)View decision -
Decision Reference DRN-3369614
25 Mar 2022 Retail Money Market Ltd UpheldConsumer CreditDRN-3369614 Complaint Mr S complains that Retail Money Market Ltd (trading as “Ratesetter”) overcharged him when he settled a Non-commercial peer-to-peer loan in July 2019. Background and my provisional decision of 24 February 2022 Mr S was provided with a Non-commercial peer-to-peer loan ... (10 pages)View decision -
Decision Reference DRN-3189914
24 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3189914 The complaint Mr J complains that he was given unsuitable advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. What happ... (9 pages)View decision -
Decision Reference DRN-3362572
24 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3362572 The complaint Mr N and Mrs M have complained about the index-linked valuation Barclays Bank UK PLC used in May 2020 when they wanted to apply for a new rate on their existing mortgage. They say the index-linked valuation figure was lower than the true value of the property, and... (5 pages)View decision -
Decision Reference DRN-3345553
24 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3345553 The complaint Mr T has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into property-based investments that appear to have all failed. He holds Wellington Court Financial Services Limited... (16 pages)View decision -
Decision Reference DRN-3286760
24 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3286760 The complaint Mrs J complains that Creation Consumer Finance Limited won’t refund to her the money that she paid for a dishwasher. What happened Mrs J used a credit agreement with Creation Consumer Finance that she electronically signed in October 2020 to pay for some items, in... (3 pages)View decision -
Decision Reference DRN-3112069
24 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3112069 The complaint Mrs B complains that Loans 2 Go Limited made an irresponsible lending decision when agreeing to provide her a loan. What happened In May 2019 Mrs B took a personal loan with Loans 2 Go for £500. The borrowing was to be repaid over a period of 18 months with monthl... (3 pages)View decision -
Decision Reference DRN-3349315
24 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3349315 The complaint Ms S complained that Everyday Lending Limited trading as Everyday Loans lent to her irresponsibly and provided a loan that was unaffordable. What happened Ms S took out loans with Everyday Loans as follows: Loan Start date Loan amount Total repayment amount Term M... (4 pages)View decision -
Decision Reference DRN-3384039
24 Mar 2022 Logic Investments Ltd UpheldPensions and AnnuitiesDRN-3384039 The complaint Mr W complains about the advice he says he received from Logic Investments Ltd to switch his personal pension plans to a Self-Invested Personal Pension (SIPP). What happened I issued my provisional decision on this complaint on 7 March 2022. The background and cir... (6 pages)View decision
