We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3370196
25 Mar 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3370196 The complaint Mr O is unhappy with how Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (VWFS) dealt with the collection of his car following the end of his hire purchase agreement. What happened On 2 December 2017, Mr O was supplied with a new car ... (3 pages)View decision -
Decision Reference DRN-3395242
25 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3395242 The complaint Mr C complains that Lloyds Bank PLC misled him regarding a credit card closure. What happened Mr C had two credit cards with Lloyds. Lloyds wrote to Mr C to say that they would be closing one of his accounts. Mr C contacted Lloyds, where he says the call handler i... (5 pages)View decision -
Decision Reference DRN-3396168
25 Mar 2022 rebuildingsociety.com Ltd UpheldInvestmentsDRN-3396168 The complaint The estate of the late Mr B complains that rebuildingsociety.com Ltd (“ReBS”) has unfairly charged fees to a crowdfunding account Mr B held and made investments following his death that they did not have the authority to make. It also raises concerns about the adm... (12 pages)View decision -
Decision Reference DRN-2980510
25 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-2980510 The complaint Mr H complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (BRWM) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP). What happened In March ... (9 pages)View decision -
Decision Reference DRN-3390701
25 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-3390701 The complaint Mr Y complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (BRWM) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP). What happened In March ... (10 pages)View decision -
Decision Reference DRN-3045896
25 Mar 2022 Equifax Limited UpheldConsumer CreditDRN-3045896 The complaint Mr K complains about Equifax Limited’s actions when processing a change of name for him in connection with his credit reports. What happened Mr K changed his name and says he encountered the following issues getting Equifax to update it: Delay between first askin... (5 pages)View decision -
Decision Reference DRN-3041315
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3041315 The complaint Miss K complains NewDay Ltd has unfairly recorded adverse information with the credit reference agencies (“CRAs”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in detail. But in summary: - Miss K had... (3 pages)View decision -
Decision Reference DRN-3360750
25 Mar 2022 Assetz SME Capital Limited UpheldInvestmentsDRN-3360750 The complaint Mr S complains about a fee Assetz SME Capital Limited (Assetz) has introduced on his crowdfunding account. He believes he has been treated unfairly and prevented from closing his accounts without accepting the new terms. What happened Over a number of years, Mr S ... (7 pages)View decision -
Decision Reference DRN-3396011
25 Mar 2022 Soteria Insurance Limited UpheldInsuranceDRN-3396011 The complaint Ms H is unhappy with Soteria Insurance Limited’s handling and settlement of a claim she made for subsidence damage to her property. What happened I issued a provisional decision on this complaint in October 2021, explaining that I intended to partially uphold it. ... (11 pages)View decision -
Decision Reference DRN-3392720
25 Mar 2022 Key Retirement Solutions Limited UpheldMortgagesDRN-3392720 The complaint Mrs F’s complaint is that a lifetime mortgage sold to Mrs F and the late Mr F in 2003 by Key Retirement Solutions Limited was mis-sold. This is because Mrs F’s attorney doesn’t believe Mrs F and the late Mr F needed most of the money borrowed. He also doesn’t beli... (7 pages)View decision
