We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3236301
25 Mar 2022 Nationwide Building Society UpheldConsumer CreditDRN-3236301 The complaint Mr C complains about Nationwide Building Society unhelpful response when he let it know that he was having difficulties repaying his loan. What happened Mr C took out a Nationwide loan in January 2019. In January 2020 Mr C contacted Nationwide to say that he’d bee... (3 pages)View decision -
Decision Reference DRN-3350192
25 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3350192 The complaint Mr C complained that Nationwide Building Society hadn’t offered him enough compensation for default markers against his name. What happened In 2014 Mr C was making frequent, often weekly, payments ranging from £180 to £370 to a vehicle hire firm. The last was on ... (2 pages)View decision -
Decision Reference DRN-3238655
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3238655 The complaint Mrs G complains HSBC UK Bank Plc (HSBC) incorrectly registered a default on her credit file. What happened In June 2020, Mrs G used her HSBC card to deposit £1,164 with a separate savings provider. But a system error meant this went through twice. Mrs G contacted ... (4 pages)View decision -
Decision Reference DRN-3355068
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3355068 The complaint Miss H has complained that Santander UK Plc (“Santander”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty and that her credit file has been badly affected by what Santander has reported to credit reference agencies... (3 pages)View decision -
Decision Reference DRN-3345733
25 Mar 2022 Santander UK Plc UpheldMortgagesDRN-3345733 The complaint Mr A complains that Santander UK Plc made an entry about him on fraud protection databases in connection with a mortgage application he made. What happened Mr A applied, jointly with his father, to Santander for a mortgage. Santander declined the application. Some... (3 pages)View decision -
Decision Reference DRN-3349190
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3349190 The complaint Miss J complained because fraudulent transactions continued on her Santander UK plc account, even after she’d repeatedly reported them. What happened From February to May 2021, a number of debits were made to Mis J’s Santander current account. They were all to the... (3 pages)View decision -
Decision Reference DRN-3396191
25 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3396191 The complaint Mrs S complains that Nationwide Building Society won’t reimburse funds she lost when she fell victim to a scam. What happened Mrs S was looking for an investment opportunity and was subsequently cold called by a business called PrimeOT. She was told if she investe... (4 pages)View decision -
Decision Reference DRN-3341934
25 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3341934 The complaint Mr and Mrs F are unhappy that Barclays Bank UK Plc asked them to pay an additional amount of approx. £7,300 after they had repaid their mortgage. To settle the complaint they want Barclays to pay them compensation. What happened I will provide only a brief summary... (4 pages)View decision -
Decision Reference DRN-2918403
25 Mar 2022 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-2918403 The complaint Mr R complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him which has resulted in him suffering a ... (13 pages)View decision -
Decision Reference DRN-3340742
25 Mar 2022 QIC Europe Ltd UpheldInsuranceDRN-3340742 The complaint Mr W complains that QIC Europe Limited has unfairly declined his home insurance claim for accidental damage to his wall and fence panels. What happened Mr W made a claim to QIC in June 2021 after his next-door neighbour caused damage to his garden wall and fence. ... (5 pages)View decision
