We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3374142
31 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3374142 The complaint Mr K complains that Barclays Bank UK PLC unfairly declined an application for a reward credit card. What happened In July 2021 Mr K applied for Barclays’ reward credit card, but he was declined. He was told this was because he held a credit card which migrated ove... (2 pages)View decision -
Decision Reference DRN-3043143
31 Mar 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3043143 The complaint Ms S complained about the advice she received from Wesleyan Assurance Society to take out a free-standing additional voluntary contribution (FSAVC) plan. She says if she’d been given adequate information during the sale about her options, she would have bought add... (15 pages)View decision -
Decision Reference DRN-3340669
31 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3340669 The complaint Ms S complains that Aviva Insurance Limited hasn’t treated her fairly in relation to three home insurance claims for water damage, and she says items are outstanding. Mr T was a joint policyholder at the time of the claims, and the registered owner of the property... (8 pages)View decision -
Decision Reference DRN-3390601
31 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3390601 The complaint Mr U has complained that Admiral Insurance Company Limited settled two claims against him from third parties under his motor insurance policy without properly investigating them and after he’d said he was not involved. What happened Admiral received a claim agains... (3 pages)View decision -
Decision Reference DRN-3372724
31 Mar 2022 ITI Capital Limited UpheldInvestmentsDRN-3372724 The complaint Mr M complains that since the migration of his account – from a previous provider to ITI Capital Limited – he’s been unable to access his account, withdraw funds and/or manage his holdings. Consequently, Mr M has had to borrow money from his brother, but was unabl... (6 pages)View decision -
Decision Reference DRN-3323157
31 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3323157 The complaint Mr and Mrs B complain that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) concerning a solar panel system they say was misrepresented to them by the supplier. Mr and Mrs B are repr... (5 pages)View decision -
Decision Reference DRN-3393361
31 Mar 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3393361 The complaint Mr S has complained about his previous car insurance broker Brightside Insurance Services Limited as it hadn’t taken money from him for his policy. His policy was then cancelled and Mr S thought he would have time to pay, but the full amount owing was taken from h... (2 pages)View decision -
Decision Reference DRN-3407483
31 Mar 2022 HFC Bank Limited UpheldInsuranceDRN-3407483 The complaint Mr C has complained that HFC Bank Limited mis-sold him PPI on a number of loan and credit card accounts. What happened HFC was unable to find any record of financial products sold to Mr C, or associated PPI, when it carried out various searches. Mr C provided evid... (4 pages)View decision -
Decision Reference DRN-2788927
31 Mar 2022 Funding Circle Ltd UpheldInvestmentsDRN-2788927 The complaint Miss E complains that Funding Circle Ltd failed to take effective recovery action on several defaulted loans she had in invested in through its crowdfunding platform. She’s also unhappy with the level of updates Funding Circle provided during the recovery action. ... (9 pages)View decision -
Decision Reference DRN-3406528
31 Mar 2022 FB Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3406528 The complaint Mr P’s representative has complained, on his behalf, that FB Wealth Management Ltd, trading as Forrester Boyd Wealth Management (FBWM), gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pensi... (40 pages)View decision
