We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3207430
31 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3207430 The complaint Mr B is unhappy that NewDay Ltd provided new and further credit to him at time when the provision of such credit wasn’t affordable for him. What happened In March 2015, Mr B applied for a credit account with NewDay. His application was approved, and Mr B was issue... (4 pages)View decision -
Decision Reference DRN-3407166
31 Mar 2022 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-3407166 The complaint Mrs C complains that Aviva Life & Pensions UK Limited terminated her income protection claim. What happened Mrs C is covered under her employer’s group income protection scheme, the aim of which is to provide her with an income in the event she can’t work due ... (3 pages)View decision -
Decision Reference DRN-3361044
31 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3361044 The complaint Mr L complains that Tesco Personal Finance PLC trading as Tesco Bank incorrectly sent him correspondence advising his credit card payments had been made late. What happened Mr L has a credit card with Tesco Bank. On 7 April 2020 Tesco Bank sent Mr L two letters. O... (2 pages)View decision -
Decision Reference DRN-3376062
31 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3376062 The complaint Mr T complains that Metro Bank PLC won’t refund a disputed transaction made from his account. He’d like the transaction refunded and compensation for the impact on him. What happened In July 2020 a £60 payment was made to a mobile phone company I’ll call S from Mr... (2 pages)View decision -
Decision Reference DRN-2752518
31 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2752518 The complaint Mr F has complained about how The Prudential Assurance Company Limited handled the switch of the investments in his pension. What happened Mr F’s pension was held with Prudential and his money was invested in a fund that was categorised as higher risk. In March 20... (4 pages)View decision -
Decision Reference DRN-3410139
31 Mar 2022 ValidPath Limited UpheldPensions and AnnuitiesDRN-3410139 The complaint Mr M is complaining about Wealthwise Corporate Financial Management Ltd (WCFM) an appointed representative (AR) of ValidPath Limited (ValidPath) because he says he received unsuitable advice to invest money held within his self-invested personal pension (SIPP) int... (23 pages)View decision -
Decision Reference DRN-3026036
31 Mar 2022 Arrow Global Limited UpheldMortgagesDRN-3026036 The complaint Mr and Mrs B complain that the secured, second-charge loan they have with Arrow Global Finance Limited has cost them too much to repay. They say the interest they’ve been charged over the years is unfair. Mr and Mrs B also complain about the fees and charges that ... (6 pages)View decision -
Decision Reference DRN-3410224
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410224 The complaint Mr L complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mr L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented by ... (48 pages)View decision -
Decision Reference DRN-3410029
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410029 The complaint Mrs L complains that Westerby Trustee Services Limited (‘Westerby’) allowed her Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mrs L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented b... (48 pages)View decision -
Decision Reference DRN-3299267
31 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3299267 The complaint Mr C complained about Admiral Insurance Company Limited’s valuation of his car following his claim on his motor insurance policy. What happened Mr C was in a serious accident which wasn’t his fault. His car was so damaged that Admiral decided that it was uneconomi... (3 pages)View decision
