We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3065690
1 Apr 2022 UK Credit Limited UpheldConsumer CreditDRN-3065690 The complaint Mr W complains about a loan given to him by UK Credit Limited. What happened In June 2018, Mr W applied to UK Credit for a loan of £4,000. The loan was agreed and was to be repaid in 60 monthly instalments of £176.39. Mr W says that the loan was never affordable f... (4 pages)View decision -
Decision Reference DRN-3174179
1 Apr 2022 Rowanmoor Personal Pensions Limited UpheldPensions and AnnuitiesDRN-3174179 The complaint Mr M complains about the actions of Rowanmoor Personal Pensions Limited (Rowanmoor) when they chased him for unpaid SIPP fees, in particular the instruction of a debt collection firm and subsequent court recovery proceedings they instigated. What happened Mr M too... (4 pages)View decision -
Decision Reference DRN-3387499
1 Apr 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3387499 The complaint Mr H complains about the way Creation Financial Services Limited (‘Creation’) handled his claim for a refund for flight tickets he paid for using his Creation credit card. What happened Mr H bought return flight tickets for him and his wife in January 2020 from a... (3 pages)View decision -
Decision Reference DRN-3412372
1 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3412372 The complaint Ms H complains about four loans provided to her by Madison CF UK Limited, trading as 118 118 Money, (“118 118”), which she says were unaffordable. The complaint is brought to this service on Ms H’s behalf by a claims’ management company. But for ease, I shall refe... (8 pages)View decision -
Decision Reference DRN-3412474
1 Apr 2022 Acromas Insurance Company Limited UpheldInsuranceDRN-3412474 The complaint Mrs M complains that Acromas Insurance Company Limited (AIC) unfairly accepted liability for a car accident without properly reviewing all the available evidence. She also complains about the way they handled her claim. Mrs M’s son helped her make this complaint. ... (5 pages)View decision -
Decision Reference DRN-3146426
1 Apr 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3146426 The complaint Mr N has complained that Mitsubishi HC Capital UK Plc, 1 trading as Hitachi Capital Consumer Finance (“Hitachi”), rejected his claim against it under section 75 of the Consumer Credit Act 1974 (“section 75”) in relation to his purchase of some solar panels. Mr N h... (4 pages)View decision -
Decision Reference DRN-3407229
1 Apr 2022 Retail Money Market Ltd UpheldConsumer CreditDRN-3407229 The complaint Mr P complains that Retail Money Market Ltd trading as Rate Setter unfairly terminated his loan account and reported a default on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I ... (3 pages)View decision -
Decision Reference DRN-3410759
1 Apr 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3410759 The complaint Ms S complains that Starling Bank Limited unnecessarily blocked her bank account for around two weeks. What happened On 22 April 2021 Starling Bank contacted Ms S via its app to as her account had been blocked. Starling Bank asked Ms S to provide information about... (2 pages)View decision -
Decision Reference DRN-3359514
1 Apr 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3359514 The complaint Mrs P complains that TransUnion International UK Limited trading as TransUnion reported someone else’s information on her credit file. What happened Mrs P’s mortgage application was turned down so she checked her credit file. Mrs P found information and entries ab... (2 pages)View decision -
Decision Reference DRN-3410242
1 Apr 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3410242 The complaint Mr W complains Nationwide Building Society acted unfairly when it defaulted his accounts. What happened Mr W had two current accounts with Nationwide – a Flex account and a FlexDirect account. He says he’d been the victim of various phishing scams and there were t... (9 pages)View decision
